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An Arm and a Leg

“Baby steps” in the fight against facility fees

An Arm and a Leg

An Arm and a Leg

Documentary, Medicine, Health & Fitness, Society & Culture

4.81.1K Ratings

🗓️ 26 September 2024

⏱️ 24 minutes

🧾️ Download transcript

Summary

States are tackling facility fees, but it’s slow going.

Transcript

Click on a timestamp to play from that location

0:00.0

Hey there.

0:01.0

Karay Green lives in Portland.

0:03.0

She's got a couple of autoimmune disorders, mostly under control these days.

0:07.1

She sees her rheumatologist a couple times a year, just to check in.

0:11.6

And last year, she noticed a charge on top of the $40 co-pay she was used to.

0:17.0

This was another $88 for an observation room fee. She says she called her insurance and the person I spoke with was

0:25.0

like this seems weird. She says they promised to investigate but

0:28.8

Kari never heard back. Eventually she paid the bill, moved on with her life.

0:34.0

And then after Kari's appointment at the start of this year,

0:38.0

that fee was there again, but instead of $88? That was 99.

0:43.6

Kari was pissed. She still is.

0:47.0

And I'm like, how dare you? It's such a slap in the face where you're like,

0:52.0

I already paid my co-pay and now they want a

0:55.1

hundred bucks on top of that for no reason kari can see and kari is pretty sure this is

1:01.4

not just her that's the part that galls me. It's like there's this

1:06.1

Scrooge McDuck back there going, oh we've got this doctor who works her little tushy off and she sees five patients an hour and we can

1:19.3

add this charge on to every single one of these office visits.

1:23.2

Kari is definitely right, this is not just her.

1:26.1

I mean, we haven't found Scrooge McDuck in his swimming pool full of currency yet,

1:31.9

but researchers and advocates have been talking for years about these kinds of

1:36.8

extra charges. They're called facility fees and they can get tacked on to

1:41.2

office visits by hospitals when the hospital owns the doctor's

...

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