we've done a lot of work to understand the ideal technician kind of globally and to be frank

with you it's somebody who's never worked in home improvement i love to hire people who come

from customer service backgrounds hospitality whether it's restaurants hotels anybody who's

used to solving a client concern or complaint i can teach anybody how to use complaint, I can teach anybody how to use a drill.

I can teach anybody how to use a miter soft. I cannot teach soft skill. The only thing that will

teach that is time and it's time that I don't physically have to invest in that person.

Welcome to the home service expert where each each week Tommy chats with world-class

entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership

to find out what's really behind their success in business.

Now, your host, the Home Service Millionaire, Tommy Mello.

Welcome back to the Home Service Millionaire, Tommy Mello. Welcome back to the Home Service expert.

My name is Tommy Mello, and today I have a guest visiting us from the North Pole.

Stephen Knight, he's an expert at home improvement, franchising, and entrepreneurship.

He's based in Alberta, Canada. He's a partner

in Mosaic Home Services from 2016 to present, downright demolition. He was a partner still from 2019

to present, five-star holiday decor partner from 2016 to present, screensaver's incorporated

partner from 2016 to present, andreensaver's Incorporated partner from 2016 to present.

And color envy painting partner, 2017 or present.

Stephen Knight is a partner, like I said, at a lot of companies,

an Edmonton-based incubator of home service improvement brands.

Together, the partners at Mosaic are on a mission to build Canada's largest

home improvement franchise network. So 2016, Stephen and his team have invested in 10 home

...