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Am I the Jerk?

Angry Customer LAUNCHES a GLASS CUP at the FLOOR "cause we didn't SERVE HIM FAST ENOUGH"

Am I the Jerk?

amithejerk.com

Society & Culture, Relationships

4.83.2K Ratings

🗓️ 2 September 2025

⏱️ 21 minutes

🧾️ Download transcript

Summary

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Transcript

Click on a timestamp to play from that location

0:00.0

An entitled customer freaks out on me after he's not served in a timely manner.

0:04.5

And despite the fact that I explained to him that we were completely swamped and that there were only two servers and the entire restaurant, this guy simply didn't care.

0:12.6

Resulting in him cussing my manager out as well as getting kicked out of the restaurant for throwing a glass onto the floor.

0:18.8

And I'm honestly still in shock by this guy's behavior,

0:21.5

and I seriously hope I never have to deal with him ever again. Here's what happened. Okay, so the

0:26.0

funniest and saddest thing happened to me tonight. I've been a hostess at my particular restaurant

0:30.6

for a while now, and recently I switched up to serving. It is good money. The customers seem a bit more

0:36.2

bearable than at my little podium up front, and there's a sense of solidarity in the back of house.

0:41.4

Tonight was a bit rough, of course. I mean, it is a Saturday night, and we're in a city. Everybody wants to go out to eat, especially the big parties.

0:49.4

Well, we were short staff tonight, and most of our staff got cut early, which left me and the most experienced

0:54.8

server by ourselves. We ended up not only losing most of our servers, but also our hostess as

1:00.6

well. So naturally, a dinner rush would then ensue. We handled it naturally and we started to seat

1:06.1

ourselves. I got a lovely table of three who seemed relatively chill, and I told them what was happening with us being short-staffed, and they seemed to be accepting and okay with this. So I get their drinks, their biscuits almost immediately, and about 20 minutes later, I get their food out. I then get a large party, which was no problem. I was a bit caught up, but I handled it fine. I then went to go check up on my three top every now and then, and I got them their refills for their drinks, and of course I got them biscuits. Well, every single time I came around, they wanted more and more biscuits. The last time, they said that it was too doughy, which I thought to myself, oh, that's no problem, I'll go get some more. Eventually, we ended up getting swamped again,

1:44.8

but I never forgot about their biscuits. Now, my large party wanted biscuits as well, so I thought

1:49.7

to myself, okay, I'll take out two birds with one stone. As I'm getting their biscuits,

1:54.1

one of the members of the party of three came up screaming in the kitchen, complaining that they

1:58.7

had been waiting for 20 minutes, and they needed to

2:01.2

check out and get a to-go box. Now, naturally, I was confused, because it had been five to 10 minutes

2:07.6

maybe, and I know this because we have a computer timer for each table, and I was also in the

2:12.8

midst of getting them. But even if that was the case, I warned them beforehand that it was only the two of us. Well, immediately, I got my manager to go to them. But even if that was the case, I warned them beforehand that it was only the two of us.

2:18.8

Well, immediately, I got my manager to go to them, because frankly, I'm tired of dealing with

2:23.7

hostile and unreasonable people. This guy then starts screaming at her, and when I came up to

...

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