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Welcome to the A16Z podcast.

I'm Michael Copeland, and this is the e-commerce edition.

I know everyone has shopping on their minds.

And no better person to talk about this than Jeff Jordan, general partner her at

Andreessen Horwitz.

Jeff, welcome.

Thanks very much, Michael.

So I want to dig into this, and you raised this really interesting point, and this observation, it's been coming for a couple of years now, but especially last holiday shopping season, that, you know, there's the sort of expectations of all of us out there. And then there's the realities, you know, in the logistics kind of sense of meeting those expectations.

So describe for us a little bit what you mean. And you describe it as a collision between

expectation and reality. So describe that for us. So it's a high quality problem for e-commerce

companies to have. But, you know, first, e-commerce continues to grow and gain share. So there's

more volume being done.

And at the same time, the Amazonization of e-commerce

has increased consumer expectations on, if I ordered today, it's here tomorrow.

Right.

And the real collision came last year on the, you know, right before Christmas

because everyone said, okay, on the December 23rd, I can place orders and get them on the, you know, right before Christmas because everyone said, okay, on the December 23rd,

I can place orders and expect, and get them on the 24th and I'm, and I'm a hero on Christmas.

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