971: Mastering The Three Keys to Getting Noticed with Jay Baer
How to Be Awesome at Your Job
How to be Awesome at Your Job
4.5 • 1.1K Ratings
🗓️ 17 June 2024
⏱️ 47 minutes
🧾️ Download transcript
Summary
Jay Baer discusses how professionals can use the principles of excellent customer experience to stand out above the rest.
— YOU’LL LEARN —
1) Why it pays to reply super fast
2) The best way to recover from a mistake
3) Why competency won’t get you noticed—and what does
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— ABOUT JAY —
Jay Baer is a 7th-generation entrepreneur, New York Times best-selling author of seven books, and founder of six multi-million dollar companies. In 2023, he was named a Top 30 Global Guru in both Customer Experience and in Marketing. Jay has advised more than 700 brands in his career, including Nike, Oracle, Hilton, The United Nations and 40 of the FORTUNE 500.
He is an inductee into the professional speaking and word of mouth marketing halls of fame. Jay has authored or co-authored among the best-selling business books of all-time in the categories of digital marketing, customer service, customer experience, and business growth. He has been named to more than 50 top global business influencer lists. Jay’s books are known for deep, first-party research combined with unique, compelling case studies, and a heavy sprinkling of humor.
• Book: Hug Your Haters: How to Embrace Complaints and Keep Your Customers
• Book: Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth
• Book: The Time to Win: How to Exceed Your Customers’ Need for Speed
• Book: Youtility: Why Smart Marketing Is about Help Not Hype
• Website: JayBaer.com
• Website: TequilaJayBaer.com
— RESOURCES MENTIONED IN THE SHOW —
• Book: In a Sunburned Country by Bill Bryson
• Past episode: 950: Cal Newport: Slowing Down to Boost Productivity and Ease Stress
— THANK YOU, SPONSORS! —
• LinkedIn Jobs. Post your job for free at LinkedIn.com/BeAwesome
• Harvard Business Review. Get 10% off your subscription at HBR.org/subscriptions with the promo code AWESOME
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Transcript
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| 0:00.0 | Your job is not interesting. It doesn't matter. Unless you're like an astronaut or something, |
| 0:11.6 | what you do for a living, nobody's going to remember that. |
| 0:14.4 | If you can be quick, clear, and kind and really be demonstrably better at those three things than other people you are going to be on a rocket ship ride to success in your career |
| 0:29.9 | It is essentially impossible to be great at outwardly facing customer experience unless you are first great at inwardly facing employee experience. |
| 0:40.0 | We interpret speed as caring. |
| 0:44.0 | We interpret responsiveness as respect. |
| 0:48.0 | It doesn't mean it's true. |
| 0:49.0 | It's just how we internalize it. That's Jay Bear. |
| 0:58.7 | He's a top 30 global guru in customer experience and marketing and the New York Times best-selling |
| 1:03.4 | author of seven books. He's advised more than 700 brands in his career and he's the |
| 1:08.5 | number two tequila influencer. Today he's sharing his wisdom on how professionals in any role can stand out above the rest. |
| 1:15.6 | So you'll learn one, why it pays to reply super fast. |
| 1:18.9 | Two, the best way to recover from a mistake. |
| 1:21.3 | And three, why competency won't get you noticed and what does. |
| 1:24.8 | I'm Pete McChitis. |
| 1:25.8 | This is how to be awesome at your job. |
| 1:27.3 | And now, here's Jay. J welcome. |
| 1:37.0 | Pete, thanks so much for having me appreciate it. |
| 1:39.0 | Looking forward to it. |
| 1:40.0 | Oh, I've been looking forward to it too. |
| 1:41.0 | You are so fun and you have so much good stuff. I have to pick and |
| 1:44.9 | shoes within the ocean of your wisdom. Where to dive in. And I'm going to go with |
... |
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