877. The WORST Customer Experience Ever (And Why This Drives Me Nuts)
Fullerton Unfiltered
Brian Fullerton
5 • 1.1K Ratings
🗓️ 10 October 2025
⏱️ 40 minutes
🧾️ Download transcript
Summary
Ever had one of those experiences where you walk out of a business shaking your head, wondering how they’re even still in business? That was me this week… at the bank. In this episode, I’m sharing what might just be the WORST customer experience I’ve ever had, and I’m fired up about it.
We’re breaking down exactly what happened, why it was such a train wreck, and more importantly, what every business owner can learn from it. Taking care of the customer isn’t complicated — yet so many companies still get it wrong. If you want to build a winning business, this episode is your wake-up call.
Register for the LMN Webinar (on Saturday Oct. 18, 2025 from 7a-7:45a)
SnowNtell.com (Oct. 27-31)
🚨 BIG ANNOUNCEMENT: TICKETS ARE OFFICIALLY ON SALE! 🚨
Lawntrepreneur Academy LIVE 2025 is locked, loaded, and ready to change the game!
📍 Join us this November in Novi, MI for the premier live event in the green industry — packed with:
🎤 An All-Star Speaker Lineup
📈 Proven Business Growth Tactics
🤝 Networking with Industry Leaders
🎁 Swag, Giveaways & Unforgettable Moments
✅ Seats are limited and will sell out fast — don’t wait!
👉 Get your ticket now at LawntrepreneurAcademy.com
This isn’t just a conference — it’s your next level.
🌱 LINK Membership
Be part of a community where your success isn’t diminished by helping others succeed.
Get encouraged, ask questions, and gain valuable insight to help you grow your lawn care business.
👉 Join the LINK Membership
🔗 Helpful Links & Resources
📬 Free Newsletter
Stay up to date with Brian’s latest tips and updates:
Subscribe to the Newsletter
🎥 Follow Brian Online
📘 Resources to Grow Your Business
🧠 LMN Mastermind Sessions
Try LMN Landscape Software — use code BRIAN for special savings:
Learn More
💼 Business Services
-
Cycle CPA – Save $200 with code: BRIAN
-
PostcardMania – Direct Mail Marketing
-
Branded Bull – Marketing & Branding Experts
- Coast Pay - Fuel and Fleet Cards
🔧 Top Tools & Equipment – Affiliate Partners
Use code: BRIANS10 to save 10% at the links below:
-
Kujo Yardwear – + Free Shipping!
-
ISOtunes – Save 10%
- Attentive AI – Promo Code Brian50 saves 50% at signup
🎟 Industry Events
EQUIP Expo – October 21–25, 2025
Use code BRIAN to save 50% off registration
Register Now
Transcript
Click on a timestamp to play from that location
| 0:00.0 | Welcome to the Fullerton Unfiltered podcast, and I've got to admit, Brian gets a little extra unfiltered on today's episode with some not-so-kid-friendly words. |
| 0:09.7 | So do yourself a favor. If you've got little ones listening, maybe send them to another room or check out a different show for today or come back on Monday. |
| 0:18.2 | It really is a great episode, but we did want to give you this |
| 0:22.4 | heads up to save you any embarrassment. Attention all snow contractors. Stop reacting to the weather |
| 0:28.1 | and start preparing for profit. I'm teaming up with the Granum team to host the Snow |
| 0:32.3 | Intel, a free five-day virtual workshop series on October 27th through the 31st. |
| 0:37.9 | We have tons of great guest speakers giving you the sales, hiring, and ops plans you need |
| 0:41.8 | for a smoother winter operation. |
| 0:44.2 | Get the playbook at Snow Entel.com, and let's make this your most profitable season yet. |
| 0:58.5 | You're now listening to the Fullerton Unfiltered Podcast. |
| 1:01.9 | Straightforward, no-nonsense business advice. |
| 1:03.3 | Completely on. |
| 1:04.8 | Unfiltered. |
| 1:06.1 | Grow your business. |
| 1:07.2 | Grow your life. |
| 1:10.4 | Now, here's your host, Brian Fullerton. Hey, hey, hey, welcome to the Fullerton |
| 1:13.9 | unfiltered podcast. It is your host, Brian Fullerton here hanging with you guys and good morning. |
| 1:19.5 | Mike check, mic check one, too, just getting the sound to where I like it. All right, let's do this thing. |
| 1:24.7 | Coming in hot. Coming in hot. Welcome to another fully-ton unfiltered podcast show. |
| 1:29.6 | Bringing you guys some energy, bringing you guys some excitement. It is, I don't even know |
| 1:33.3 | what it is anymore. It's during the week. This show is going to be hopefully going out on |
| 1:37.0 | Friday. I have a lot to say, probably about a lot, but I'm going to keep it short, |
... |
Please login to see the full transcript.
Disclaimer: The podcast and artwork embedded on this page are from Brian Fullerton, and are the property of its owner and not affiliated with or endorsed by Tapesearch.
Generated transcripts are the property of Brian Fullerton and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.
Copyright © Tapesearch 2025.