828: Claire Ownby: How to Efficiently Run a Large Luxury Interior Design Firm

A Well-Designed Business® | Interior Design Business Podcast

LuAnn Nigara

Design, Business, Arts

4.9 • 810 Ratings

🗓️ 22 November 2022

⏱️ 58 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today With Claire Ownby: Welcome to A Well-Designed Business. My guest today, Claire Ownby of Ownby Design, makes running a large, successful firm look easy. But it only appears that way because she has worked so hard to create flawless systems and processes that keep everything running smoothly. She’s sharing how she does it, and how she stays true to herself in her business in the process. Pick It Apart [1:07] Claire shares how she has worked to perfect her systems. [7:05] Claire gives insight into how she manages to produce high-quality work for so many projects within time and budget constraints. [15:11] Claire and LuAnn discuss having tough conversations with team members. [25:08] Claire breaks down the success of her firm. [33:02] Claire discusses what’s next on the horizon. LuAnn Nigara and Claire Ownby's Ah-Ha Moments “Making sure that your team’s culture embodies appreciation of everybody else’s work is important, and that’s not something that just happens. It has to be talked about in every team meeting. It has to be demonstrated, not just by myself, but by my senior team members as well.” -Claire “That’s the thing—when we have hard conversations, regardless of how hard it is, if we’ve done it with respect and care and all the things, even if in the moment there isn’t agreement, when it actually is the right thing to do, eventually there’s acknowledgement that comes back.” -LuAnn More About Claire Ownby: Ownby Design is an industry leading luxury interior design firm located in Scottsdale, Arizona. Our mission is to always deliver a flawless product that is a true reflection of the client’s vision. We strive to transform everyday living spaces into one-of-a-kind indulgences, with a unique fusion of minimalism and lavishness. Our commitment to detail and budget-saving efficiency makes us one of the most sought after firms in the Valley. Our team has been recognized with numerous industry and community awards for residential designs. We continually deliver beautiful and functional spaces that go beyond our client’s needs and expectations. Connect with Claire Ownby Website Instagram What’s new with LuAnn Nigara luannuniversity.com http://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: #55 Rachel Moriarty – Message to Solopreneurs- Act As If the World is Watching #766 Lesley Myrick: Offering Interior Design Without Procurement #658: Genevieve Trousdale: Genevieve Trousdale: Running Your Interior Design Business On Your Own Terms #580 Brad Leavitt, AFT Construction: The Two “B” Words: Budget & Builders #560 Brad Leavitt, AFT Construction: The Design Book #542 Brad Leavitt: AFT Construction: A Builder’s Perspective on the Design Build Process #615 Power Talk Friday: Brad Leavitt: Overcoming Resistance in the Design-Build Process #649 Power Talk Friday: Brad Leavitt: Understanding Design-Build from the Builder’s Perspective

Transcript

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0:00.0	Hey, just letting you know that Luann University registration is opening November 24th,
0:07.3	2024, and classes are starting the week of January 20th, 2025.
0:13.2	Head over to luanuniversity.com to learn more about classes on sales, on marketing,
0:22.8	on process, and on profits.
0:29.0	And at the website, you will learn about the fantastic bonuses that we have for you throughout the registration period.
0:30.9	Luann University.com.
0:35.2	This episode is sponsored by Revelwoods.
0:37.9	Revelwoods is your source for premium hardwood and resilient flooring.
0:41.6	Using the Revelwoods selector tool, you will be able to find curated suggestions for each
0:46.3	specific project based on criteria such as style, color, zip code, and usage.
0:52.2	Because the species of wood that performs in a laundry room in
0:55.8	Key West is not going to be the same as the wood that will perform in a living room in Chicago.
1:01.0	And how do you know that? Well, Revelwoods helps you. Know before you specify. And when you sign up
1:06.6	for a free professional membership, you'll get access to exclusive discounts and referral benefits.
1:12.6	Visit revelwoods.com to get started.
1:27.1	Welcome to a well-designed business.
1:29.4	My name is Luann Nigara, and I'm so glad you found this podcast.
1:33.3	Together with my husband, Vince, and our partner, Bill, we have grown our company Windowworks from the ground up.
1:38.9	So I know and I understand the challenges you face in running your interior design business.
1:45.3	I also know that your talent alone isn't enough to ensure your success.
1:50.3	So on this podcast, we talk about strategies and practical steps to help you grow your business.
1:56.8	But make no mistake about it, we have our share of fun here too, mixed in with those aha moments that I love so much.
	...

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