I think we're actually on track to grow another 20%.

We've already had three significant sales in the first month of the year.

So we've been growing about 20% a year, year over year for the last two or three years.

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Hey folks, my guest today is Valerie Peck.

She focuses on driving customer success, customer experience management, segment-driven marketing, demand generation, and a lot of other things for both B2B and BDC companies, as well as tactical retention acquisition and loyalty programs. She's got a lot of experience in the space over 20 years, actually, in the space, and is now building a tool called Sweet CX to help other founders

do this at scale.

Valerie, ready to take us to the top?

Absolutely.

All right.

So there's a lot of sort of big categories you mentioned in your bio.

Taking back to the origin story.

Is this a CRM?

Is it a demand generation tool?

What is it?

Well, it's a little bit of both. We often say that we are psychologists. story. Is this a CRM? Is it a demand generation tool? What is it?

...