712: Clarifying Values for a Workplace People Love, with Anne Chow
Coaching for Leaders
Dave Stachowiak
4.8 • 1.6K Ratings
🗓️ 9 December 2024
⏱️ 40 minutes
🧾️ Download transcript
Summary
Anne Chow was the CEO of AT&T Business and the first woman of color CEO in AT&T’s 140+ year history, responsible for leading a $35B global operating unit of over 35,000 people. She was named to Fortune’s Most Powerful Women in Business twice and today serves on a number of boards, including FranklinCovey, 3M, and CSX. She is the author of Lead Bigger: The Transformative Power of Inclusion.
We all know the importance of values, but it’s often hard to know where to begin when clarifying them with a team. In this conversation, Anne and I explore how to align on values that support a great culture and move towards a vision.
Key Points
Values and ideologies are distinct. Leading bigger means honoring diverse ideologies while aligning on core values.
Bigger leaders have the courage to admit and cite situations where they fall short.
When asking people to craft values, invite them to start by individually considering their personal values.
When discussing values as a group, highlight both the common agreements and also the outlying ideas.
Leaders must ultimately decide which values best embody the culture and vision of their organization.
Bring in different stakeholders to do a gut check on whether the values are legitimate.
Measure behaviors against values and review and update values and metrics regularly.
Resources Mentioned
Lead Bigger: The Transformative Power of Inclusion by Anne Chow
Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes
How to Create Team Guidelines, with Susan Gerke (episode 192)
How to Discover What Others Value, with Joe Hart (episode 616)
How to Prevent a Team From Repeating Mistakes, with Robert “Cujo” Teschner (episode 660)
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Transcript
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| 0:00.0 | We all know the importance of values, but it's often hard to know where to begin when clarifying them with a team. |
| 0:06.6 | In this episode, how to align on values that support a great culture and move towards a vision. |
| 0:14.2 | This is Coaching for Leaders, Episode 712. |
| 0:18.4 | Produced by Innovate Learning, maximizing human potential. |
| 0:26.8 | Greetings to you from Orange County, California. |
| 0:30.0 | This is Coaching for Leaders, and I'm your host, Dave Stahofiak. |
| 0:34.6 | Leaders aren't born, they're made. |
| 0:36.9 | And this weekly show helps you discover leadership |
| 0:39.3 | wisdom through insightful conversations. Think a word that so many leaders think about, have heard, |
| 0:47.4 | know the importance of is the word values. It is central to how we show up, how we interact, how we behave in the workplace, the |
| 0:58.2 | culture of our teams. And yet it is one of those words that's so hard for us to wrap our heads |
| 1:03.3 | around and to have a good starting point for how do we establish and benefit from the values |
| 1:09.7 | that are so important to our teams? |
| 1:11.7 | Today, I'm so pleased to be able to welcome such an experienced leader who will help us to paint the picture a bit of where do we begin with values and how do we help values to work for us. |
| 1:22.6 | I'm so pleased to welcome Ann Chow. |
| 1:25.0 | She was the CEO of AT&T business and the first woman of color |
| 1:29.4 | CEO in AT&T's 140 year plus history, responsible for leading a $35 billion global operating |
| 1:36.9 | unit of over 35,000 people. She was named to Fortune's most powerful women and business |
| 1:42.9 | twice, and today serves on a number of boards, including Franklin Covey, 3M, and CSX. |
| 1:48.8 | She is the author of Lead Bigger, the Transformative Power of Inclusion. |
| 1:54.0 | Anne, what a pleasure to have you on. |
| 1:56.4 | Thank you so much, Dave. |
... |
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