Hi, this is Greg Kielstrom. Welcome to the Agile World Podcast, where we discuss customer experience, employee experience, and transformation in an agile age.

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To read more about the topics discussed on this show, you can go to my website at the

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The Center of Experience, a blueprint for creating an

experience-led organization, now available on Amazon and other retailers.

My name is Greg Kilstrom, and I'm the host of the Agile World Podcast. Today we're going to talk about the importance of employee experience and how organizations of all kinds can remain competitive in the current job market. To help me discuss this topic, I'd like to welcome Felipe Cofino,

VP Human Resources and Organizational Development,

at Signal Financial Federal Credit Union.

First, why don't you tell me a little bit

about what you do at Signal Financial?

Well, thank you for having me on Greg.

My role here as the VP of HR and

organizational development really is to make sure that this is probably

the best and safest place to work.

And what that means basically is creating opportunities,

create an environment where it's free to speak up,

opportunities to grow and learn, having a sense of contribution

and collaboration and feeling valued. So my goal is to hire the best talent, retain them, train them,

make sure they have fun of work, get them opportunities to learn new things, and make sure that we have

...