Hi, this is Greg Kielstrom. Welcome to the Agile World Podcast, where we discuss customer experience, employee experience, and transformation in an agile age.

The Agile World Podcast is brought to you by Tech Systems, an industry leader in

full-stack technology services, talent services, and real-world application.

For more information go to tech systems.com. To read more about the topics

discussed on this show you can go to my website at the agile.world and read my latest articles

or get a copy of my latest book, The Center of Experience,

a blueprint for creating an experience-led organization,

now available on Amazon and other retailers.

My name is Greg Kaelstrom and I'm the host of the Agile World Podcast.

Today we're going to talk about the importance of values and culture

and the employee experience.

As companies continue to compete for both talent and customers, experience becomes a point of differentiation.

And brands that don't put their employees first will not be as competitive in a marketplace driven

by experience.

I believe that Marriott International is one of those companies

that puts its employees first and understands the importance of both

employee and customer experience. I'm thrilled to welcome Dr David Rodriguez

Global Chief HR Officer Marriott International,

to the show to discuss this important topic.

First, why don't you tell me a little bit about your background and what you do at Marriott International?

Sure, Greg, and it's great to join you today.

I've been at Marriott since 1998, but, you know, going back, I am, I was born to immigrants from Puerto Rico, recent immigrants from Puerto Rico, and grew up in New York.

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