Hi, this is Greg Kielstrom. Welcome to the Agile World Podcast, where we discuss customer

experience, employee experience, and transformation in an agile age. The Agile World Podcast is brought to you by Tech Systems, an industry leader in

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My name is Greg Kielstrom, and I'm the host of the Agile World

podcast where we talk about branding, customer, and employee experience in an

agile age. Today we're going to talk about customer journey

orchestration and its power in creating great customer experiences. talk about

customer journey orchestration and its power in creating great customer experiences. To help me discuss this topic, I'd like to welcome Tim Clater.

First, why don't you tell me a little bit about what you do at Kite Wheel and what Kite Wheel provides to its customers.

Great, Greg, thanks for having me on.

I am the Senior Vice President of Partner in Business Development for North America.

I have been with Kite Wheel since its founding in 2013.

Have a long history in the database marketing space, marketing automation, and real-time decisioning space

spanning several companies prior to joining Kite Wheel. But Kite Wheel offers a real-time

customer engagement hub that is an agnostic decisioning hub that

listens and tracks behavior in real-time channels as well as legacy and offline channels in order to drive real time

...