#60 Technology & Customer Experience with Charlie Oliver, Tech 2025

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9 • 113 Ratings

🗓️ 25 February 2020

⏱️ 39 minutes

🔗️ Recording | iTunes | RSS

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Summary

I am joined by Charlie Oliver, Founder & CEO of Tech 2025. Technologies like artificial intelligence, virtual and augmented reality, automation and many others promise better data, better access, and better ways of reaching customers. But what about the customers’ perspective? How will these technologies help customers solve their challenges more easily and offer a better customer experience with products and services they regularly interact with?

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Transcript

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0:00.0	Hi, this is Greg Kielstrom. Welcome to the Agile World Podcast, where we discuss customer experience, employee experience, and transformation in an agile age.
0:11.0	The Agile World Podcast is brought to you by tech systems, an industry leader in
0:16.4	full-stack technology services, talent services, and real-world
0:20.6	application. For more information go to tech systems.com. To read more about the
0:26.0	topics discussed on this show you can go to my website at the agile.world and read my latest
0:31.3	articles or get a copy of my latest book, The Center of Experience,
0:35.0	a blueprint for creating an experience-led organization, now available on Amazon and other retailers.
0:41.0	My name is Greg Kielstrom and I'm the host of the Agile World Podcast.
0:44.0	Today we're going to talk about technology and its role in enhancing the customer experience.
0:48.0	Technologies like artificial intelligence, virtual and augmented reality, automation, and many others,
0:54.1	promise better data, better access, and better ways of reaching customers.
0:58.9	But what about the customers perspective?
1:00.9	How will these technologies help customers solve their challenges more easily and offer a better customer experience with products and services they regularly interact with?
1:10.0	To help me discuss this topic, I'd like to welcome Charlie Oliver.
1:14.0	First, why don't you tell me a little bit about what you do at Tech 2025?
1:18.0	Hi, thank you, Greg. Thanks for having me on the show. I'm really excited to be here.
1:22.0	And I am the father and CEO of Tech 2025,
1:26.1	which is a subsidiary of Sir Fresh Media, my digital marketing agency that's been around for
1:31.2	about 10 years now, point time flies.
1:34.0	So I launched Tech 2025 three years ago as a platform and community for discussing the impact of emerging technologies on society, but even more so than that, to educate us on what these technologies are, where the opportunities are, where the problems are, that type of thing, bringing together different stakeholders and
1:55.0	definitely doing it from the perspective of considering ordinary people, right?
2:02.4	And so to that end, this is our events, our experiences are very much open to the public, the general public.
	...

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