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The Fitness Business Podcast with Erin Dimond and Jordan Dugger

425. What’s the Best System For Tracking Client Progress, Notes & Reminders? + How Tracking Impacts Retention + Community

The Fitness Business Podcast with Erin Dimond and Jordan Dugger

Erin Dimond and Jordan Dugger

Health & Fitness, Nutrition, Fitness

4.6667 Ratings

🗓️ 13 April 2023

⏱️ 10 minutes

🧾️ Download transcript

Summary

What gets measured gets managed and with so many different metrics and analytics to keep track of in your business, it can become very overwhelming fast. In today's episode, I want to breakdown not only the best way to optimize tracking in your business but also share arguably the KEY to your long term success: retention. We just did a free training in our Facebook community and we want you to access to it FOR FREE! Check the link below and enjoy!

 

Time Stamps:

 

(1:02) Why Retention is Important and The Starbucks Difference

(3:49) Our Client Vanessa

(4:04) Product, Marketing, and Sales

(5:09) The Importance of Culture

(6:02) Community and Jetsons vs Flintstones

(9:01) Check Out the Community Funnel

----------

Learn How to Recession Proof Your Business + Add $146,400 - $292,800 in Revenue To Your Business By Signing Just 2-4 Clients Per Month With Our LTV Community Funnel. 

 

>>> Link to Training <<< 

----------

Whenever You’re Ready, Here Are 5 Ways We Can Help You (For Free)

(Community) Join the Fitness Business Secrets FB  Community to Unlock Your Free 5 Clients in 5 Days Mini-Course

(Content) Grab our exact post templates that are responsible for more than 3,500 online clients in our business Automated Post Planner

 

(Instagram) 3-5x Your Engagement, Grow an Audience and Generate Dream Clients from Instagram IG Playbook For Health & Fitness Coaches

(Training) Get Access To The  5 Most Popular Training We Created in 2022

(Get Clarity) Schedule a FREE No-Obligation 15-minute Call to Explore How To Add 10,000/Mo to Your Business–Guaranteed

Transcript

Click on a timestamp to play from that location

0:00.0

Here's the thing. You can either be patient and learn how to build a great product by working,

0:05.0

you know, and just figuring out what actually works, proven models instead of just like,

0:08.3

well, I'm going to give them this or that. I don't know because it's what I figure people would want.

0:12.3

No, you have to refine and develop this over the long term. And if you're patient and you spend

0:17.0

the time building something great, your customers will end up marketing it for you for the rest of your life.

0:23.1

What up, everyone? Jordan here with the FitBIS podcast. Today I'm going to show you exactly how to not only

0:27.9

recession proof your business, but I'm going to share with you how to create better community,

0:32.1

better results for your clients. Therefore, it's going to lead to way stronger retention. Last night,

0:36.7

we shared in our FitBiz Secrets community, basically a framework that we've used

0:40.9

with IFCA students, we've used it in our own business, but it's how you can add between

0:44.8

$146,000 and $300,000 in revenue by signing just two to four clients per month.

0:50.7

We call this our LTV community funnel.

0:53.3

Okay, this maximizes client retention by maximizing the

0:57.8

community that you build. Okay. So why is this important? Let me ask you a question real quick.

1:02.7

What do you think the average LTV is or what LTV means is lifetime value? In other words,

1:08.3

how much on average does a customer spend with you as a company?

1:12.7

What do you think Starbucks is? Think about that for a second. Starbucks coffee, okay?

1:18.6

It's $25,272. What that means is that's how much the average Starbucks customer spends over the lifetime at Starbucks,

1:26.2

which is insane, right?

1:28.4

And think about what your LTV probably is. It's probably not anywhere near that, right?

1:33.0

And you can figure this out if you just take your total clients for a year or just a

1:36.8

defined period and you take that number and then you get your total income, your revenue,

...

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