416. How to Deal with Negative Clients

The Fitness Business Podcast with Erin Dimond and Jordan Dugger

Erin Dimond and Jordan Dugger

Health & Fitness, Nutrition, Fitness

4.6 • 667 Ratings

🗓️ 13 March 2023

⏱️ 20 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

We all have had (or will have) the clients that drain you and question why you ever became a coach in the first place. There's a way to hedge off these individuals, set the right expectations initially, and change those individual's lives forever through the process I'm going to take you through today. I want to share a few frameworks and systems we teach our students in IFCA on how to deal with negative clients.

Time Stamps:

(1:38) What We’ll Cover Today

(2:16) What We Used To Do with Transform2gether

(3:52) Socratic Coaching

(5:53) Pledge Agreement

(8:50) The 5 Question Socratic Belief Breaking Script

(19:00) Few More Questions

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Transcript

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0:00.0	Step one, what you want to do, and we'll get into the whole conversation with clients who are fucking shitty, we'll get to that in a second.
0:06.9	But you want to create preemptively to make sure you kind of filter out shitty people by creating clear expectations.
0:14.2	Okay, the expectation setting in the form of what we call our pledge agreement.
0:19.9	What up, everyone.
0:20.8	Welcome to the FitBiz podcast.
0:22.1	Jordan here.
0:23.0	Today I'm really excited to chat with you because I'm going to share how to deal with
0:27.6	difficult clients, specifically clients who are just chronic and consistently negative, right?
0:33.5	Those who are stuck in that sort of limited, fixed mindset and every check-in, there's
0:38.4	something wrong, and maybe even worse, it goes beyond that where they're causing disruption
0:42.6	in not only your client communities and kind of bringing the energy down, but perhaps they're
0:47.2	even leaving you stressed, right, where every time you talk to them or you check in with them,
0:51.3	it leaves you feeling energy drained rather than gaining
0:54.4	energy through helping somebody who wants to be helped. So what I'm going to talk about here is
0:59.1	how to first have a productive conversation with those clients and get them out of this chronic
1:03.6	negative state. And this comes from, honestly, years of refining this process for ourselves through like books like radical
1:12.1	candor and never splitting the difference tons of mentorship and coaching now before this conversation
1:19.5	though i want to i want to first explain like how to prevent these kind of things from happening
1:23.9	from the beginning because at the end of the day you can only have a disappointed client if you don't set clear expectations. So what I mean by that is having a
1:32.0	process where you know what kind of values you're trying to instill in your client community.
1:35.7	And if they don't align with those things, like, you know, it's a problem. They agree to it
1:39.6	beforehand. We'll talk about those in the form of having a pledge agreement. And then also just when and how to fire a client if it gets to that point, because you should
	...

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