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The Fitness Business Podcast with Erin Dimond and Jordan Dugger

401. How “Retention” Impacts Profitability, Growth & Most Importantly, RESULTS

The Fitness Business Podcast with Erin Dimond and Jordan Dugger

Erin Dimond and Jordan Dugger

Health & Fitness, Nutrition, Fitness

4.6667 Ratings

🗓️ 19 January 2023

⏱️ 34 minutes

🧾️ Download transcript

Summary

Want to know the secret to keeping your clients motivated and engaged, resulting in long-term success for your business? In this episode, we explore the crucial topic of "Retention" and its impact on profitability, growth, and results. Discover how keeping clients engaged and motivated can lead to long-term success for your business. Learn strategies for improving retention rates, such as meaningful and intentional communication outside of check-ins and gifts, providing ongoing support, and creating an immersive community. Listen now to optimize your retention rates and achieve better outcomes for your clients.

 

Time Stamps:

 

(3:12) Erin’s Previous Experience with EDF

(6:52) Predictable Business Revenue

(10:24) Breaking Down the Math Simply

(14:12) Making Money and Helping People

(15:13) 5 Pillars of a Business

(22:02) Why Clients Will Stay With You

(22:27) 5 Strategies to Increase Retention

(25:42) Attendance Tracking

(31:32) Exit Interviews

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Learn More About Impact Fitness Coaching Academy,

 

To Learn More About I.F.C.A. - And How We’ve Helped More Than 1,700 Fitness Coaches, Experts, and Influencers Grow a 5-35k+ Month Online Fitness Business Without Paid Ads, Complicated Funnels, or Even Having a Large Social Media Following 

 

Click Here→ to VISIT THE IFCA PAGE 

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Transcript

Click on a timestamp to play from that location

0:00.0

We're in this business for two things. Well, it could be a lot of things.

0:03.5

But I know when I got into this, it was to make money to help you.

0:07.0

I really love fitness. I was passionate about it. The impact that made on my life.

0:11.0

But if you think about your own journey, you need longer than three months, six months.

0:14.0

Usually a real difference for most people, especially fat loss or health issues, comes in about nine months to a year.

0:26.1

What we're going to talk about is all around retention. And we're going to give you some actual tactical advice around how to maximize your client retention and just kind of get off that

0:29.9

hamster wheel. Because I was actually thinking about this. Chicks love dudes who know how to

0:36.0

retain clients. I think that's a fact, right?

0:39.0

Because that's a big reason that Aaron, that was a big reason that Aaron liked me is I helped

0:43.0

to increase retention in your business.

0:45.1

And that might be the whole reason that you married me.

0:46.5

Okay.

0:49.0

But why this matters.

0:50.4

We want to start with that.

0:51.2

Like, why does retention matter?

0:52.9

You know, early in the business, it's important to get clients, right? You can't retain clients if you don't have them.

0:58.2

And I think that's normal for if you're early in your business, this might not be as relevant to you,

1:03.0

but you should still pay attention. I'd say, though, like pretty early on, it becomes really

1:07.1

relevant. If you've ever had 10 clients, then just start listening. If you're trying to

1:12.0

get your first client, second client, this isn't a tactic for you. But there are three ways to

1:18.7

grow a business. And I think there's only one obvious one. And there's only one that everybody focuses on

1:24.2

all of the time. It was the only one that I was aware of. And it's to get more clients,

...

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