#36 6 Steps to the Perfect Purchase, with Bob Negan, Founder of WhizBang! Retail
Boutique Chat
Ashley Alderson
4.9 • 867 Ratings
🗓️ 9 October 2018
⏱️ 58 minutes
🧾️ Download transcript
Summary
Early on in Bob's retail career, he realized that making the customer happy is the most important thing in sales. Not just accepting returns with no receipt or sending thank you cards after a big purchase. Every. Single. Second. Matters. From the moment your customers come in contact with your staff everything matters. This episode breaks down key points of how to train your staff, how to manage your time efficiently, and so much more.
Learn more about WhizBang! Retail, click here!
If you're already a member of the Hub be sure to check out Bob's guest training "How to Find Great Employees" under Team Management in The Boutique Hub Training Library.
For show notes & resources visit the episode webpage below or click here.
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Transcript
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| 0:00.0 | Hey guys, it's time for episode number 36 with one of the most reputable retail consultants around. |
| 0:07.4 | Get ready to meet my friend Bob Nagin with Wiz Bang Training. |
| 0:15.2 | Let's talk about your business, strategy, and the juicy details of what actually works. |
| 0:19.9 | From mainstream fashion to fashion on Main Street and the entire details of what actually works from mainstream fashion to |
| 0:21.5 | fashion on Main Street and the entire ecosystem behind it how do we scale your |
| 0:25.9 | company and do it with the balance and the happiness that we all seek let's hear |
| 0:30.1 | from those insiders experts and strategists that actually make it happen I'm your |
| 0:34.3 | host Ashley Alderson from the boutique hub and I can't wait to chat. |
| 0:37.7 | Hey guys, if you've ever wondered about that process for completing a perfect purchase in your |
| 0:52.6 | storefront, today you are going to have an answer and a ton of |
| 0:56.9 | notes to go with it. You guys, I'm so excited today to be joined by Bob Nagin, who is the founder with |
| 1:02.5 | his wife, Susan, of Wisbang Training. Now, Wisbang is a leader in retail consulting. Bob and Susan have |
| 1:10.4 | literally traveled the world sharing very experience in retail consulting. Bob and Susan have literally traveled the world sharing |
| 1:12.3 | their experience as retail owners of a kite store in Michigan and also their experience of |
| 1:19.6 | leading some very well-known and very successful retailers of all shapes and sizes and types |
| 1:27.2 | from all over the world. Today Bob's |
| 1:29.5 | going to join us to give us his insight on what's working in retail today, how to hire |
| 1:34.4 | team, how to train your staff, how to work through that process of a perfect |
| 1:39.2 | purchase and also how to get ready for the holidays. Bob definitely has a |
| 1:43.6 | process and some insight on just about everything in this industry. |
| 1:47.2 | So this is a great conversation. |
| 1:49.1 | I hope you come ready to take some notes and to be inspired so that you are ready to tackle the holiday season. |
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