#35: I paid Harvard $150k so that you don’t have to
Next Level Pros
Chris Lee
4.7 • 165 Ratings
🗓️ 18 September 2023
⏱️ 31 minutes
🧾️ Download transcript
Summary
In this special episode of the Founder Podcast, Chris shares his experiences from the prestigious Owner's President's Management Program at Harvard. Discover what it's like to be part of this elite program that brings together successful business owners from around the world.
Chris dives into the world of negotiations and reveals valuable insights that can benefit entrepreneurs and business leaders.
Learn about the essential elements of business success: Select, Serve, Satisfy, Survive, and Thrive. Chris discusses the importance of understanding your customers and employees, serving them with excellence, and creating a culture of trust and transparency.
Discover how negotiations can be a win-win situation, focusing on the long-term relationship rather than just the current deal. Chris shares real-life examples and practical advice that can help you navigate the world of business negotiations successfully.
Stay tuned for more exciting episodes from the Founder Podcast! HIGHLIGHTS
"I pay $50,000 a year to be a part of this program to attend here for three weeks." "You got to be very selective...You got to have an incredible hiring process in place." "The cost of doing a mistake is very high, but mistakes are forgiven and mistakes are okay." TIMESTAMPS
00:00: Harvard Business School 04:43: Strategies & Guarantees 09:37: Customer Service 14:10: Create A Unique Experience 18:41: Employee Satisfaction 22:52: Trust Building 27:03: Long Term Partnerships
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Transcript
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| 0:00.0 | One of the downfalls of business is that we want to say everybody's my customer. |
| 0:05.5 | If you want to pay me, you're my customer. |
| 0:08.0 | You need to get into the habit as a potential business owner, as an employee, as anything in the habit and saying no no you are not |
| 0:16.4 | my customer you're not willing to do this that therefore doesn't fit in my metrics |
| 0:20.5 | this is my buy box this is this is who we, this is who what it is, so I got to be very |
| 0:25.4 | selection. Now one of the ways that you select is the way you position and price yourself in the market. |
| 0:31.4 | Yo, yo, yo, what's up everybody? |
| 0:35.8 | Welcome to another episode of The Founders Podcast. |
| 0:39.2 | So today it's going to be a completely unique podcast. |
| 0:43.1 | As you can see, I don't have my normal background. |
| 0:45.4 | For those that are watching on YouTube or Spotify, |
| 0:48.0 | today I'm joining you from Harvard Business School. |
| 0:51.1 | Here's my little drink, Harvard Business School, Here's my little, my little drain, |
| 0:53.4 | cover business school, my little water. My little name tag, right now I'm in the |
| 0:57.5 | OPM program. That stands for owners, |
| 1:01.6 | president's management program. It's a a very unique maybe you guys have heard me talk |
| 1:05.2 | about it on other episodes so essentially what it is is it's owners from throughout the world |
| 1:10.5 | only about 25% of the owners here are from the United States. |
| 1:16.0 | Owners from throughout the world that are running really successful businesses, they get together. |
| 1:21.0 | It's a three-year program. |
| 1:22.0 | We live together for three weeks. It's pretty |
| 1:25.5 | crazy. So like this is my little living quarters. I'll actually just kind of describe |
... |
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