3 More Questions (Lynsi Snyder) with David Novak and Koula Callahan

How Leaders Lead with David Novak

David Novak Leadership

Entrepreneurship, Business, Management

4.8 • 596 Ratings

🗓️ 3 March 2025

⏱️ 15 minutes

🔗️ Recording | iTunes | RSS

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Summary

On this episode of 3 More Questions, you'll hear David Novak's answers to: Tell us about the idea of customer mania and how you cascaded it throughout all of Yum. How do you think about emotional distance among a team? How do you view In-N-Out's decision to not offer mobile ordering … I mean, if you were President, what would you do? ——— GO DEEPER Scale up your leadership skills in 2 minutes a day with the How Leaders Lead app — Download today in the App Store Get coaching from David by signing up to receive his Weekly Leadership Plan. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week! Subscribe to the How Leaders Lead podcast to ensure you never miss an episode!

Transcript

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0:00.0	Welcome to How Leaders Lead. I'm Kula Callahan, here to bring you another edition of three more questions with David Novak.
0:10.1	These are the episodes where we break down the conversation that David had with the previous week's guests.
0:16.0	And David, today is a fun one because we're debriefing your conversation with Lindsay Snyder, who is the
0:22.1	president and owner of none other than in and out burger. And she is a riot. Absolutely.
0:28.4	She's, uh, nothing holds her back. I mean, she, she, she lets you know what she's thinking. And,
0:32.5	uh, I think she has a lot of really good insights. But I got to ask you, cool, before we go any
0:36.8	further, you got that stocking cap on. I'm, where the hell are you? Is it cold in Nashville? It's actually warm in Nashville right now. But I happen to be in Colorado where it is a chilly 17 degrees. So I've got to keep my head warm. Well, maybe you ought to stop by and see our friend Dion Sanders and say hello to him.
0:55.9	That's one of my favorite podcasts.
0:57.7	It's such a good one.
0:59.3	It's such a good one.
1:00.5	You know, but Lindsay's rivals it because never before on a How Leaders Lead episode, have I heard someone say the words?
1:08.2	Naturally, you just start eating fire.
1:14.1	Oh, I know. I mean, she's, she's a fire eater, you know, and, you know, she talks about the, the fun things they do it in and out to drive their
1:19.1	culture. And I guess they had one of those, like a carnival where, you know, the person puts the
1:25.7	fire in their mouth. And she jumped right in and did it
1:28.8	herself. So more power to her. That's not what I did as CEO of Young Brands, but I didn't have
1:34.2	the customer service that they have at in and out. We worked hard at it, but there were very few
1:39.8	companies in the world that had the kind of customer focus and maniacal fans that the people
1:45.4	that in and out have. And I have to take my hat off to him. Shall I say, Kula, you should take
1:50.2	that stocking hat off for them. I will tip my beanie to Lindsay Snyder and her entire team.
1:56.5	All right, David, let's roll with today's questions. Here we go.
2:04.2	Question number one. Like you said earlier, David, in and out is one of those brands that has
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