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How Leaders Lead with David Novak

#229: Glenn Fogel, CEO of Booking Holdings (Booking.com, Kayak, Priceline, OpenTable) – Know what you don’t know

How Leaders Lead with David Novak

David Novak Leadership

Entrepreneurship, Business, Management

4.8596 Ratings

🗓️ 6 March 2025

⏱️ 67 minutes

🧾️ Download transcript

Summary

Great companies aren’t built by ego. They’re built by leaders who ask questions, listen, and rely on the smart people around them. And this episode’s guest is one of those leaders! Glenn Fogel is the CEO of Booking Holdings, the company behind big travel brands like Booking dot com, Kayak, Priceline, and OpenTable.  Having been at the company for 25 years, Glenn’s got a lot of experience to draw on. Yet he’s the first to admit when something isn’t his area of expertise. And instead of guessing, he trusts the experts on his team to guide the way. If you want to know the secret to staying humble and building an engaged team, hit play and discover the power of knowing what you don’t know! You’ll also learn: The importance of data (with one big caveat) How to push for innovation in a successful, established company The #1 mistake companies make after an international acquisition The mindset you need for painful decisions Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go  Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business. Connect with David: Keep Up with David on LinkedIn Follow David on Twitter The How Leaders Lead Instagram View insightful clips on TikTok Watch full interviews on YouTube Get the USA Today Bestselling Book "How Leaders Learn"

Transcript

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0:00.0

You know, for many years, we've been an ad in the Super Bowl for our booking.com company.

0:05.8

I just recently got the most recent one that is being looked at for the upcoming game and all that.

0:11.3

And they say, what do you think?

0:12.8

And I always say, it doesn't matter what I think.

0:15.8

It's irrelevant.

0:16.9

It's what have you come up with?

0:19.1

And is this worth the money to spend on it? Or should we sell the spot or not? It's what have you come up with? And is this worth the money to spend on it or should we sell the spot or not?

0:24.3

It's nice to you to ask me, but what the heck do I know?

0:35.8

What if the key to strong leadership isn't having all the answers, but rather having the wisdom and courage to say, I don't know.

0:43.9

Welcome to How Leaders Lead.

0:45.4

I'm David Dobeck, and every week I have conversations with the very best leaders in the world to help you become the best leader that you can be.

0:53.1

My guest today is Glenn Fogle, the CEO of

0:55.5

booking holdings. That's the company behind big travel brands like booking.com, kayak, price line,

1:01.4

and open table. Now, having been at the company for 25 years, Glenn's got a heck of a lot of experience

1:07.1

to draw on. And yet, he's the first to admit when something isn't in his area of

1:12.3

expertise. And instead of guessing, he trusts the experts on his team to guide the way. You see,

1:19.3

great companies aren't built by ego. They're built by leaders who ask questions, listen,

1:25.4

and rely on the smart people around them.

1:27.8

And in this conversation, you'll hear exactly how Glenn does it.

1:31.7

Plus, the lessons he's learned riding elephants in Thailand, we both have a story to share there,

1:37.3

and surviving a Wall Street firing.

1:40.3

And I'm glad I don't have a story to share there.

...

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