3 More Questions (Chris Gheysens) with David Novak and Koula Callahan

How Leaders Lead with David Novak

David Novak Leadership

Entrepreneurship, Business, Management

4.8 • 596 Ratings

🗓️ 17 April 2023

⏱️ 13 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Welcome back to 3 More Questions, an episode series where we continue the conversation that we started last week with our featured guest. On this episode, we're talking about our interview with Chris Gheysens, the President and CEO of Wawa, to dive even deeper into the idea of why when you do the right thing, the right things happen. ... BONUS RESOURCE: To gain confidence as a leader, you need a plan for tackling common leadership challenges. My new online course "Taking People With You" will give you practical ways you can resolve issues and keep your team moving forward toward your biggest goals. Get free access here — https://howleaderslead.com/courses/

Transcript

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0:00.0	Welcome to How Leaders Lead. I'm Kula Callahan here to bring you another edition of three more
0:08.8	questions with David Novak. David, how are you doing this morning? It's great to be back with you.
0:13.2	I'm doing really well. And you know, cool, we usually do these in the afternoon, but it's the morning
0:18.1	and I see that coffee cup in your hand and I am absolutely scared to death of you.
0:24.0	You got that caffeine load and I have no idea what's going to be coming out of your mouth.
0:28.6	But I'm looking forward to it.
0:30.8	We're having a great discussion today about Chris Geissons, the president and CEO of Wawa,
0:36.2	which is an incredible convenience store chain in the
0:40.6	Northeast, which has a culture like Chick-fil-A's. It's just an amazing company, and Chris is a
0:46.8	tremendous leader. The Wawa's across the country really have become an integral part of the
0:51.9	communities where they exist. And Chris has done an excellent job
0:55.3	building a team and a culture that really values that. And I'm excited to dive into our questions for today.
1:01.5	So I've got my coffee ready, David, and I'm about to fire away. That's great. And, you know,
1:06.1	before you do, you're right about Wawa being a part of the community. In Philadelphia, they actually have a
1:12.5	Wawa day. I mean, can you believe that? A Wawa day. Don't you just love that name? I mean, it's fun.
1:17.9	It's so good. But their team members are so focused on making customers happy, and they really do
1:23.7	believe in each other and believe in the power of the individual. So I found Chris and the
1:29.2	approach that he's taking to be really inspirational. Also, fun fact, before we dive into the
1:33.7	questions, Wawa is the sixth largest coffee retailer in the entire country. And they're pretty much
1:41.3	only in the Northeast and they just recently expanded to Florida. But if you think about being the sixth largest coffee retailer, I mean, they're pretty much only in the Northeast, and they just recently expanded to Florida.
1:44.2	But if you think about being the sixth largest coffee retailer,
1:47.5	I mean, they're competing with Dunkin' Donuts,
	...

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