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How Leaders Lead with David Novak

#130: Chris Gheysens, President & CEO of Wawa – Do the right thing and the right things happen

How Leaders Lead with David Novak

David Novak Leadership

Entrepreneurship, Business, Management

4.8596 Ratings

🗓️ 13 April 2023

⏱️ 60 minutes

🧾️ Download transcript

Summary

Today’s guest is Chris Gheysens, the President and CEO of Wawa.  If you’ve spent time in the Philadelphia area, you know: Wawa is one of the most beloved convenience store chains in America. Chris has been with Wawa for more than 25 years, and he has played a huge role in growing Wawa to what it is today.  He believes that putting customers and employees first – truly taking care of people – is the key to scaling a successful business. In other words, when you do the right thing, the right things happen.  If you want to learn how to operationalize that big idea… If you want to build a people-first culture… If you’re trying to scale something without losing that human element… Then this is the episode for you!  You’ll also learn: What to prioritize when you’re scaling a people-first culture The importance of storytelling to growing an organization  Two key advantages of an employee-owned company When to honor tradition versus when to innovate  Why knowing your authentic self is key to long-term career satisfaction Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go  Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

Transcript

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0:00.0

Welcome to How Leaders Lead where every week you get to listen in while I interview some of the very best leaders in the world.

0:10.2

I break down the key learning so that by the end of the episode, you'll have something simple you can apply as you develop into a better leader.

0:17.3

That's what this podcast is all about.

0:20.3

Today's guest is Chris Geissons, the president and

0:23.0

CEO of Wawa. Now, depending on where you live, you might be wondering, what the heck is Wawa?

0:29.1

But if you spent time in the Philadelphia area and in the Northeast, you know that Wawa is one of

0:35.0

the most beloved, convenience store chains in America.

0:38.9

Chris has been with Wawa for more than 25 years, and let me tell you, he has played a huge

0:44.2

role in growing Wawa and creating a culture that is second to none.

0:49.8

You see, Chris believes in putting customers and employees first.

0:53.3

I mean truly taking care of people.

0:55.6

It's the key to scaling a successful business. As I like to say, when you do the right thing,

1:01.2

the right things happen. And it's inspiring to see that that truly plays out at Wawa.

1:06.5

If you want to learn how to operationalize that concept, if you want to build a people-first culture,

1:11.8

if you're trying to scale something without losing that human element, well, you are listening

1:17.3

to the right podcast. Here's my conversation with my good friend and soon to be yours, Chris Geysen.

1:29.3

I really can't wait to get into Alia Lee, but I know you've grown up as a huge

1:33.6

Philadelphia sports fan.

1:35.8

Looking back, what's a highlight that you'll always remember?

1:39.6

Oh, boy.

1:40.4

Well, we just had some this year going to the World Series unexpectedly.

1:44.1

We're in the middle of one with the Philadelphia Eagles and the run that they're having. But, you know, for me, it had to be the Eagles and the Super Bowl. You know, I grew up, and the reason I'm such a fan is grew up with three older brothers and a father who would take us often into Philadelphia four games and grew up

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