Welcome to season 4 of the Agile Brand with Greg Kielstrom, where we discuss business

agility through customer experience, employee experience, and digital transformation.

I'm your host, Greg Kielstrom.

The Agile World Podcast is brought to you by TechSystems, an industry leader in full-stack

technology services, talent services, and real-world application.

For more information, go to techsystems.com.

To read more about the topics discussed on this show, you can go to my website at GregKielstrom.com

and read my latest articles or get a copy of my latest book, Meaningful Measurement of

the Customer Experience, now available on Amazon and other retailers.

My name is Greg Kielstrom, and I'm the host to the Agile Brand Podcast.

Today we're going to talk about successful leadership and breaking out of the visionary

manager binary.

To help me discuss this topic, I'd like to welcome Derby Vanier, Director of Operations

and Technology, and author of the indispensable leader.

Derby, welcome to the show.

Thanks, Greg.

I appreciate being here.

Why don't you start by giving a little background on yourself and what you're currently

doing?

Yeah, so I've kind of had an interesting, diverse career.

I started out early in my career in retail, specifically at a managing at a 22-screen

movie theater, and then moved on from there to even more heavy retail in the area of printing

...