#228: Meaningful Two-Way Customer Relationships, with Matt Gillin, CEO of Relay Network

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9 • 113 Ratings

🗓️ 22 March 2022

⏱️ 26 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today we’re going to talk about the current state of customer engagement, and what organizations can do to improve customer relationships by nurturing meaningful two-way relationships. To help me discuss this topic, I’d like to welcome Matt Gillin, CEO of customer engagement platform Relay Network.

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Transcript

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0:00.0	Welcome to season 4 of the Agile Brand with Greg Kielstrom, where we discuss business
0:05.7	agility through customer experience, employee experience, and digital transformation.
0:10.7	I'm your host, Greg Kielstrom.
0:12.6	The Agile World Podcast is brought to you by TechSystems, an industry leader in full-stack
0:17.0	technology services, talent services, and real-world application.
0:21.3	For more information, go to techsystems.com.
0:24.1	To read more about the topics discussed on this show, you can go to my website at GregKielstrom.com
0:29.5	and read my latest articles, or get a copy of my latest book, Meaningful Measurement
0:33.9	of the Customer Experience, now available on Amazon and other retailers.
0:38.5	My name is Greg Kielstrom, and I'm the host of the Agile Brand Podcast.
0:41.6	Today, we're going to talk about the current state of customer engagement, and what organizations
0:46.1	can do to improve customer relationships by nurturing meaningful two-way relationships.
0:51.3	To help me discuss this topic, I'd like to welcome Matt Gillin, CEO of Customer Engagement
0:56.1	Platform Relay Network.
0:57.7	Matt, welcome to the show.
0:59.3	Thanks, Greg.
1:00.3	Really appreciate it.
1:01.3	Look forward to talking to you today.
1:02.9	Yeah, absolutely.
1:03.9	Really looking forward to talk about this.
1:05.6	I think it's a topic we are both passionate about, so looking forward to diving in.
1:11.5	Why don't we start by you giving a little background on yourself as well as what you're currently
	...

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