meta_pixel
Tapesearch Logo
Log in
Startup Stories - Mixergy

#2276 Close: The $50 Million / Year CRM

Startup Stories - Mixergy

Andrew Warner

Money, Business, Tips, Education, Society & Culture, Mix, Ambition, Growth, 581719, Entrepreneur, Synergy, Startups, Improvement, Management & Marketing, Energy, Motivation

4.5591 Ratings

🗓️ 18 June 2025

⏱️ 49 minutes

🧾️ Download transcript

Summary

How is Close doing so well in the CRM space against such big competitors? The answer: focus. Instead of chasing enterprise clients or trying to build a CRM that does everything from web hosting to calendaring, Steli Efti focused on sales teams at small and mid-sized businesses. And he built a product with a tight set of features focused on more client conversations and less data entry.

Steli Efti is the co-founder and CEO of Close, a CRM platform designed to eliminate manual data entry and make sales more human and efficient. Before launching Close, he co-founded Elastic Sales (a sales-as-a-service agency) and SwipeGood (a charitable micro-donation startup)

Fun fact—he once said he spent six years following up twice a year to finally buy the domain close.com.

More interviews -> https://mixergy.com/moreint
Rate this interview -> https://mixergy.com/rateint

Transcript

Click on a timestamp to play from that location

0:00.0

Hey there, Freedom Fighters. My name is Andrew Warner. I'm the founder of Mixergy, where I interview entrepreneurs about how they built their businesses and joining me as someone who I first interviewed in 2013. That's about 12 years ago. And back then, there was this feeling that if you had good software, or frankly, if you were a software maker, if you were a tech company, you would never sell. And this guy comes walting onto the stage and he goes, not only will you sell, you're going to want to outsource your sales to my company and businesses that we know that we know of were outsourcing their sales to him. Then he got really good at it and he said, you know, there needs to be better software CRM to enable this type of process. And then he went out and he created it. And that software is called Close.

0:54.7

We are doing a follow-up conversation. And there are a few things that I want to cover here today. First, now that we're no longer trying to be persuaded to sell, he's a guy who's seen people sell so many times on his platform. We're all eager to find out what's working that would give us an edge in selling, human to human selling not human to web page buying the second thing i want to find out what's working that would give us an edge in selling human to human selling,

1:00.3

not human to web page buying. The second thing I want to find out about is how he made the switch from services to sales when so many people who are in the service business just get so stuck

1:04.3

down in that. And then there's one problematic thing that I don't know how to talk about when that

1:10.4

is that his competitors, two of them specifically, are way bigger than him. I don't know how he's going to catch up, and it feels a little disheartening to know that we're in a world where the giants are much harder to take down right now. And maybe he doesn't need to take them down, but I still feel disheartened. We'll talk about that. And of course, we'll talk about AI and how AI is going to impact sales.

1:29.3

Steli, you know the first thing I'm going to ask you. What's your revenue right now? You guys have really grown a lot. Yeah. As you were just saying, you know, the first thing I'm going to ask you, I was like, what was the first thing he would always ask? like oh yes yes i remember people founders would shake in their boots like everybody was nervous

1:46.1

to talk to you uh And now I'm like, oh, yes, yes, I remember. People founders would shake in their boots.

1:45.0

Like, everybody was nervous to talk to you.

1:48.6

What a great throwback.

1:50.6

So for us, we're, we just surpassed $45 million in revenue.

1:57.3

So we're probably going to end the year the 50 million mark plus in terms of revenue.

2:02.5

Dude, the other thing that I remember about you was at some point you raised money, but you said,

2:06.7

we do not think like a venture funded company. We want to make a profit. I wonder if that

2:11.0

attitude helped or hurt you. Like, there's a period there where I thought maybe your pride in

2:17.1

that was keeping you from spending money

2:18.6

that would allow you to grow. What happened with that?

2:20.7

So we actually, we raised a tiny angel around when we were doing something completely

2:26.3

different. And then we wanted to raise more money when we pivoted to Elastic Sales

2:33.3

as a service

2:34.2

agency and then when we pivoted

2:36.1

to close and nobody wanted to give us money

2:38.2

nobody wanted to compete

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from Andrew Warner, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Andrew Warner and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2026.