#223: People, Processes, Technology, & CX with Steven Petruk, CGS

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9 • 113 Ratings

🗓️ 4 March 2022

⏱️ 24 minutes

🔗️ Recording | iTunes | RSS

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0:00.0	Welcome to season 4 of the Agile Brand with Greg Kielstrom, where we discuss business
0:05.7	agility through customer experience, employee experience, and digital transformation.
0:10.7	I'm your host, Greg Kielstrom.
0:12.6	The Agile World Podcast is brought to you by TechSystems, an industry leader in full-stack
0:17.0	technology services, talent services, and real-world application.
0:21.3	For more information, go to techsystems.com.
0:24.1	To read more about the topics discussed on this show, you can go to my website at GregKielstrom.com
0:29.5	and read my latest articles, or get a copy of my latest book, Meaningful Measurement of
0:34.0	the Customer Experience, now available on Amazon and other retailers.
0:38.7	My name is Greg Kielstrom, and I'm the host of the Agile Brand Podcast.
0:42.2	Today we're going to talk about the continued evolution of customer experience, and how
0:46.1	people, processes, and technology play critical roles.
0:50.0	To help me discuss this topic, I'd like to welcome a guest with more than 20 years of
0:53.6	experience in IT, infrastructure, and customer service, including prior roles at Toshiba
0:59.1	and IBM, Steve Petrick, President of Global Outsourcing at CGS.
1:04.7	Steven, welcome to the show.
1:06.2	Greg, thank you very much.
1:07.2	I'm really excited to be here with the Agile Brand.
1:10.8	Yeah, looking forward to talk about this topic with you.
1:14.8	So why don't you start by giving a little background on yourself, as well as what you're
1:19.6	currently doing at CGS?
1:21.2	First, I'd like to really thank you for the opportunity.
	...

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