#224: CX and The Great Resignation with Patty Soltis, Kinetic Edge Consultants

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9 • 113 Ratings

🗓️ 8 March 2022

⏱️ 24 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today we’re going to talk about the connection between employee experience and CX results, and how The Great Resignation is affecting the customer experience.

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Transcript

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0:00.0	Welcome to season 4 of the Agile Brand with Greg Kielstrom, where we discuss business
0:05.7	agility through customer experience, employee experience, and digital transformation.
0:10.7	I'm your host, Greg Kielstrom.
0:12.7	The Agile World Podcast is brought to you by TechSystems, an industry leader in full-stack
0:17.1	technology services, talent services, and real-world application.
0:21.3	For more information, go to techsystems.com.
0:24.1	To read more about the topics discussed on this show, you can go to my website at GregKielstrom.com
0:29.5	and read my latest articles, or get a copy of my latest book, Meaningful Measurement
0:33.9	of the Customer Experience, now available on Amazon and other retailers.
0:38.5	My name is Greg Kielstrom, and I'm the host of the Agile World Podcast.
0:41.5	Today, we're going to talk about the connection between employee experience and customer
0:45.2	experience results.
0:46.2	To help me discuss this topic, I'd like to welcome Patty Saltis, principal at Kinetic Edge
0:51.6	Consultants.
0:52.6	Patty, welcome to the show.
0:54.2	Thanks so much, Greg.
0:55.4	I'm really excited to be here with you.
0:57.6	Yeah, we're looking forward to talking with you.
1:00.2	So why don't we start by you giving a little background on yourself and what you're currently
1:03.8	doing?
1:04.8	Sure.
1:05.8	A little background is I've been both an entrepreneur and an entrepreneur, a practitioner
	...

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