220. Horst Schulze — Excellence Wins: Become the Best in a World of Compromise [Encore Edition]

The Game Changing Attorney Podcast with Michael Mogill

Michael Mogill

Management, Business, Marketing, Entrepreneurship

5.0 • 538 Ratings

🗓️ 5 December 2023

⏱️ 48 minutes

🔗️ Recording | iTunes | RSS

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Summary

To be the best — and to hold that position — you must always be looking for ways to excel. Not only does this benefit you, but it inspires those you lead to do the same. Horst Schulze worked his way up from humble beginnings as a server’s assistant through both the Hilton and Hyatt Hotels before helping to found The Ritz-Carlton Hotel Company in 1983. In this episode of The Game Changing Attorney Podcast, Horst sits down with Crisp Founder & CEO Michael Mogill to answer questions like: Why should every business have a clearly defined vision? How can empowering your employees benefit your clients and you? What are the four cornerstones of a great company? How should you orient new staff to promote your values and vision? Links & Resources Episode Show Notes Excellence Wins by Horst Schulze Ritz-Carlton Cancun, Mexico Buckhead, Atlanta, GA Capella Hotel Company Aristotle Coca-Cola

Transcript

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0:00.0	The dissatisfying customer becomes a terrorist against your company.
0:06.0	They can go on the social network today and destroy you.
0:10.0	That's Horst Schultzzi, co-founder of the Ritz-Carlton Hotel Company.
0:16.0	I made it very clear.
0:18.0	The only one that can make a decision that a guest is a jerk is me.
0:22.6	That's one thing I cannot empower.
0:29.6	I'm Michael Logel, founder and CEO of Crisp, the nation's number one law from growth company.
0:35.6	I've built my business through practice,
0:38.2	not theory. Crisp started with just $500 to my name and has grown to over eight figures in
0:42.8	revenue over the last few years, earning a spot on the Inc. 500 list of the fastest growing
0:47.2	private companies in America. Our approach has been to take everything we've learned about generating
0:51.5	massive growth within our own organization and help the country's most ambitious and committed law firm owners do the same for theirs.
0:57.8	In each episode of this podcast, I sit down with innovative market leaders from the legal industry
1:02.0	and beyond to learn from those who thrive in the face of adversity, challenge the status quo,
1:06.8	and define what it means to be a true game changer.
1:10.2	Today, we're revisiting one of our most popular episodes from the podcast where I sat down with
1:14.3	Horace Schultzzi to discuss how to be truly excellent in a world of compromise, how to empower
1:18.9	and inspire your team, and why anticipating and exceeding your customer's expectations will take you to the top.
1:24.9	I know who our customer was. The average age was only 44 years old.
1:29.3	I know they may travel another 30 years.
1:33.1	They had the potential of spending $200,000 by themselves lifetime with us.
1:39.8	Why wouldn't I move heaven or to keep them?
	...

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