#212: Optimizing the Healthcare Customer Experience with John Nash at Redpoint

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9 • 113 Ratings

🗓️ 25 January 2022

⏱️ 25 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today we’re going to talk about the healthcare customer experience and how customers are shifting their preferences to want better digital experiences. This means that healthcare providers need to keep up with these demands while providing better and more personalized experiences across channels that include both online and offline ones. To help me discuss this topic, I’d like to welcome John Nash, Chief Marketing and Strategy Officer at Redpoint, a CX software provider.

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Transcript

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0:00.0	Welcome to season 4 of the Agile Brand with Greg Kielstrom, where we discuss business
0:05.7	agility through customer experience, employee experience, and digital transformation.
0:10.7	I'm your host, Greg Kielstrom.
0:12.7	The Agile World Podcast is brought to you by TechSystems, an industry leader in full-stack
0:17.1	technology services, talent services, and real-world application.
0:21.3	For more information, go to techsystems.com.
0:24.1	To read more about the topics discussed on this show, you can go to my website at GregKielstrom.com
0:29.5	and read my latest articles or get a copy of my latest book, Meaningful Measurement of
0:34.0	the Customer Experience, now available on Amazon and other retailers.
0:38.5	My name is Greg Kielstrom, and I'm the host of the Agile Brand Podcast.
0:41.7	Today we're going to talk about the healthcare customer experience and how customers are
0:45.8	shifting their preferences to want better digital experiences.
0:50.1	This means that healthcare providers need to keep up with these demands while providing
0:53.5	better and more personalized experiences across channels that include both offline and
0:58.6	online ones.
1:00.2	Tell me, discuss this topic.
1:01.2	I'd like to welcome John Nash, Chief Marketing and Strategy Officer at Redpoint, a CX software
1:06.4	provider.
1:07.4	John, welcome to the show.
1:08.8	Hi, Greg.
1:09.8	Thanks.
1:10.8	I'm excited to be here.
	...

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