#213: Consumer expectations in a customer-centric world with Kiel Harkness, UPS Capital

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9 • 113 Ratings

🗓️ 28 January 2022

⏱️ 22 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Today we’re going to talk about continually shifting consumer expectations and how brands need to adapt in this world where customer experience is increasingly a point of competition. To help me discuss this topic, I’d like to welcome Kiel Harkness, VP of Global Marketing and Development at UPS Capital.

Hosted on Acast. See acast.com/privacy for more information.

Transcript

Click on a timestamp to play from that location

0:00.0	Welcome to season 4 of the Agile Brand with Greg Kielstrom, where we discuss business
0:05.7	agility through customer experience, employee experience, and digital transformation.
0:10.7	I'm your host, Greg Kielstrom.
0:12.7	The Agile World Podcast is brought to you by TechSystems, an industry leader in full-stack
0:17.1	technology services, talent services, and real-world application.
0:21.3	For more information, go to techsystems.com.
0:24.1	To read more about the topics discussed on this show, you can go to my website at GregKielstrom.com
0:29.5	and read my latest articles, or get a copy of my latest book, Meaningful Measurement
0:33.9	of the Customer Experience, now available on Amazon and other retailers.
0:38.0	My name is Greg Kielstrom, and I'm the host of the Agile Brand Podcast.
0:42.3	Today, we're going to talk about continually shifting consumer expectations and how brands
0:47.2	need to adapt in this world where customer experience is increasingly a point of competition.
0:52.1	Tell me, discuss this topic.
0:53.8	I'd like to welcome Kyle Harkness, VP of Global Marketing and Development at UPS Capital.
0:58.6	Kyle, welcome to the show.
1:00.4	Thanks, Greg. Glad to be here.
1:02.6	Yeah, welcome forward to talking with you.
1:04.2	And why don't we start by you giving a little background on yourself as well as what
1:09.0	you're currently doing at UPS Capital?
1:11.2	Okay, great.
1:12.1	Thanks, Greg.
1:12.9	So as you stated, I have the pleasure of having marketing responsibilities for UPS Capital.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from The Agile Brand, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of The Agile Brand and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.