After completing two long sessions with a client, a new coach receives a request for a refund.

She's done all this work, now her client wants a refund, should she revise her policy

of money back with no questions asked.

Money back guarantee, you can get your money back at any point, even after a bunch of work

has been done.

Is this a good policy? Should she make a change? And by the way, welcome to Side Hustlers School.

My name is Chris Gellabo. I love hearing what our listeners are working through, especially

those new side hustlers, new small business owners, people who are trying to build a new

income stream, whatever it is. And of course, this is a frustrating experience. The one that

our listeners going through, not listening to this podcast, that should not be frustrating.

But what she's encountering, this is the kind of thing you sometimes deal with, especially

in a new business, when you're trying to figure out who your ideal customer is, what's

the best way to market to them? How do you best provide your service and so on?

So let's see what we can do to help. They ask for a refund after three hours of coaching,

detailed question, and my answer coming right up.

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