#196: Will Guidara, former owner of Eleven Madison Park – Make people feel seen

How Leaders Lead with David Novak

David Novak Leadership

Entrepreneurship, Business, Management

4.8 • 596 Ratings

🗓️ 18 July 2024

⏱️ 58 minutes

🔗️ Recording | iTunes | RSS

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Summary

As leaders, how we make people feel is SO important. This week, learn how to make the people you serve feel seen and understood. It’s the power of “unreasonable hospitality,” a term that helped Will Guidara make his restaurant, Eleven Madison Park, the #1 restaurant in the world in 2017. You don’t have to be in the hospitality industry to find lots of takeaways here to help your business rise to the top. You’ll also learn: Why you should tell people what you’re good at How to give criticism The big risk you take by thinking you need to be perfect all the time Two keys to building a learning culture Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

Transcript

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0:00.0	Invest the time to get to know the people that work for you.
0:06.0	You can't lead a group that isn't willing to follow you.
0:10.0	And one of the best ways to get people to follow you is if they trust you.
0:14.0	And it is so much easier for people to trust you if they know you and feel known by you.
0:30.0	Welcome to How Leaders Lead, where every week you get to listen in while I interview some of the very best leaders in the world. I break down the key learning so that by the end of the
0:34.5	episode, you'll have something simple. You can apply as you develop into a better leader.
0:40.1	That's what this podcast is all about.
0:43.1	Today's guest is Will Godera, the former owner of the legendary New York restaurant, 11 Madison Park.
0:50.1	And he's also a best-selling author.
0:53.8	Under Will's leadership, 11 Madison Park received three
0:57.1	Michelin stars, and in 2017, they were named number one on the list of the world's 50 best
1:05.8	restaurants. That is one heck of a feat. Now, you don't get that kind of recognition unless your food is incredible.
1:14.3	But what's really set the restaurant apart is their level of service and how they take care of customers.
1:21.7	Will calls it unreasonable hospitality.
1:24.3	And I got to say, I just love that idea.
1:27.4	Because as leaders, taking care of people
1:29.8	and making them feel valued and seen, well, it's a key part of how you build trust on your team.
1:37.4	Whether you're running a restaurant or running a business, you'll find lots of takeaways here
1:42.9	to help you and your team rise to the top.
1:46.5	So here's my conversation with my good friend and soon to be yours, Will Godera.
1:58.4	I want to know why you say that a hot dog helped 11 Madison Park become the number one restaurant in the world.
2:08.7	Don't you do like five-star gourmet, everything?
	...

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