So regardless of how big you are as a business, it's important to be there for your customers.

Like people want to be able to talk to someone or something before they buy.

And so why not be there for them 24-7 before they move on to a competitor

if you don't reply to them for three days.

And also why put that stress on yourself, right,

of having to always be online replying to people

when you can be operating and creating better high quality products

instead of all the stuff that needs to happen but that you don't need to be involved with anymore. more. And the I'm fascinated by chat automation. I think it goes by a couple of different things

DM-chat messaging automation but we're using robots to replace the things that people do.

And I think I'm fascinated by what you do and how you teach other marketers to use chat automation.

So why don't we just start at the beginning first for people who don't

know who you are can you introduce yourself tell us a little bit of a story about you and then we'll go go from there.

Absolutely firstly thank you for having me so excited for a conversation.

So the short story is that back in 2016,

I found out about chat automation because messenger bots had just become a thing.

And like you said, there's a lot of different phrases

that get thrown around to refer to this. At this point in time, I think what

resonates the most with people that doesn't have negative stigma around it is

messaging automation and just making it clear that it's all

you know user consent based and that it's not like the spamming DMs that we are all all too

familiar with and so you, I started back in 2016 and the first way that I got involved with it was I started a

Chappaw agency with my now husband, Kyle.

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