Welcome to How Leaders Lead, where every week you get to listen in while I interview some of the very best leaders in the world.

I break down the key learning so that by the end of the episode, you'll have something simple you can apply as you develop into a better leader.

That's what this podcast is all about.

Today's guest is Jamie Diamond,

chairman and CEO of J.P. Morgan Chase. Now, if you haven't already heard part one of this conversation,

check the feed and start with episode 14 instead. It's a masterclass in dealing with problems

by preparing for them ahead of time. But you know, some problems

aren't possibilities way off into the future. They're right here, right now. And in part two,

we get into how Jamie deals with those day-to-day issues. And there's a real humility in how he does

it. Jamie's always listening.

He's always learning.

He genuinely wants to know the issues on the ground in his organization.

But he doesn't stop there.

He actually follows through so the problems he uncoveres get resolved.

Imagine that.

I mean, it's rare to find a leader who is willing to listen to issues, but a leader who follows up and actually fixes those issues, that's the stuff of legend. And Jamie Diamond is a legend. But it doesn't have to be. You just need a plan. And that's the big takeaway in this conversation with Jamie. Always have a plan to deal with problems. So here's part two of my conversation with my

good friend and soon to be yours, Jamie Dunn. Could you tell us about your upbringing and

how it shaped who you are today? Yeah, so David, first, I'm thrilled to be here.

As you know, the respect I have for you is enormous. And I'm looking forward to this conversation.

So look, I grew up in Jackson Heights, Queens. And my grandparents were immigrants. You know,

my parents did my mother, my mother went to college the same time I went to college.

He was a stockbroker. So I grew up kind of interested in financial services, but, you know, there was a strong

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