4.6 • 683 Ratings
🗓️ 31 July 2019
⏱️ 23 minutes
🧾️ Download transcript
Ben Congleton is CEO and Cofounder of Olark Live Chat.
Olark is Bootstrapped, Profitable, and Proud, and helps over 12,000 businesses grow by communicating with the right customer at the right time.
Ben is passionate about building strong work cultures where teams bring their whole-selves to work.
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0:00.0 | My new book, How to Be a Capitalist, without any capital is out. |
0:03.7 | You can get it at Capitalistbook.com. |
0:05.8 | Here's what Nicholas said on March 6th on Amazon. |
0:09.2 | Incredibly incisive, useful, and sensible. |
0:12.0 | The author is not greedy and is, in fact, extremely generous and does not hold back on the |
0:16.2 | knowledge he imparts. |
0:17.5 | I've barely made it halfway to the book, and I'm already gushing over the book because |
0:20.9 | it's an absolute gem. Nathan gets to the point quick shows proof and best of all shows you not just |
0:26.2 | what to do but how to do it in explicit detail. To say the book is actionable is an understatement. |
0:32.2 | Now you guys that listen to the podcast know I'm detail oriented so that review might not surprise |
0:36.2 | you but I hope you grab the book. |
0:40.9 | It's now a Wall Street Journal, instant national bestseller. |
0:43.2 | Grab it at capitalistbook.com. |
0:44.5 | Audible version is available too. |
0:49.4 | Founded O'LARC as a side project back in 2007. |
0:51.8 | 2009 got more serious about it. |
0:55.2 | Today, they're well north of 12,000 paying customers. He shared price point called just around 100 bucks per month obviously if you multiply those comes |
0:59.2 | up to about 1.2 million dollars per month churn is kind of like an industry range caught 3% |
1:04.0 | logo churn per month range really now starting to experiment with how to drive expansion revenue |
1:08.0 | around healthy pricing axes that are friendly to small |
1:11.3 | business owners. That's really the key. And he's able to do that because he's bootstrap. |
1:14.5 | So they drive the company however they want to drive it. Growth is less than 50% year every year. |
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