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SaaS Interviews with CEOs, Startups, Founders

1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

SaaS Interviews with CEOs, Startups, Founders

Nathan Latka

Ceo, Entrepreneurs, Founders, Software, Business, Entrepreneurship, Saas, Startups

4.6683 Ratings

🗓️ 26 April 2019

⏱️ 12 minutes

🧾️ Download transcript

Summary

I started Hiver in late 2011, and over the last 7 years, have virtually bootstrapped it to $1.5 million in ARR. Our MRR grew 60% in the last 5 months, and we're now growing 10% mom. Announcing Series A soon.

Transcript

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0:00.0

Hello, everyone. My guest today is Niroz Ranjan Ralti started his company, Haver, in late 2011, and over the past seven years have virtually bootstrapped it to $1.5 million in ARR. Their MRR grew 60% in the last five months, and they're now growing 10% month over month announcing their series A soon. Nirae. You ready to take us to the top?

0:20.8

Let's get started, Nathan.

0:21.9

All right.

0:22.4

What is Hiver and how do you guys make money?

0:25.5

So Hiverr is basically a tool that lets teams manage emails coming into a shared email

0:31.8

account like support at your company.com or info at your company.com, right?

0:35.9

So, you know, let's say you are a team of, say,

0:38.2

five to ten people that basically handles that emails that come into a shared email account.

0:43.0

You would want to delegate emails, keep track of who's doing what, look into analytics of,

0:46.7

you know, how you're doing, you know, where you are and what needs to be done and you know,

0:49.5

how your team is performing, right? We basically let you do that right from your Gmail account. Interesting. So this is kind of, there's other companies like Front app, which kind of do

0:56.9

something similar to this, but it's in their own interface, not inside of Gmail.

1:01.1

Absolutely. So think of us like Front or Zendesk to some extent or fresh desk to some extent

1:07.1

right inside your Gmail account. Interesting. Okay. And, uh, and walk me through numbers.

1:11.1

So what's your monthly recurring revenue today? So yeah, we are at, uh, $115,000 in

1:17.5

MRR right now. Okay, 101, 115, you said? One, five thousand dollars. Okay, so they're not

1:23.1

$1.4 million in ARR right now? Yeah. Yeah. That's. That's great. Now you've bootstrapped today, but you're getting ready to announce a series A?

1:30.4

Yeah, we did not actually accurately bootstrap.

1:33.2

So we raised around $175,000 through Angels back in 2012 or so.

1:39.7

And then we bootstrapped it.

1:40.8

We're a small team.

1:41.5

We just kept growing it.

...

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