13: Joey Coleman | How to Ensure Lifelong Loyalty
The Jordan Harbinger Show
Jordan Harbinger
4.8 • 12.3K Ratings
🗓️ 7 March 2018
⏱️ 74 minutes
🧾️ Download transcript
Summary
Joey Coleman (@thejoeycoleman) is a customer experience designer, an award-winning speaker, creator of First 100 Days methodology, and author of the upcoming Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days.
"We're not paying attention to maintaining the relationships that we claim are important to us." -Joey Coleman
What We Discussed with Joey Coleman:- Why everyone has customers -- even if we don't own a business.
- Why the first hundred days of a customer life cycle are the most important -- and if you can get the experience right within this time frame, you've got a customer for life.
- The eight phases of a customer journey and how they apply to business and personal relationships.
- The experience mindset -- why it's important and how we can develop it.
- Why Joey's only gotten three tickets in spite of being pulled over by the police 81 times.
- And much more...
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Transcript
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| 0:53.2 | you don't know how many relationships you're losing, you are missing what has the potential to be |
| 0:59.4 | the thing that kills your business. I think it's the biggest problem in business today. |
| 1:03.6 | I think it's the biggest problem in personal relationships today. We're not paying attention |
| 1:08.6 | to maintaining the relationships that we claim are important to us. |
| 1:14.8 | Welcome to the Jordan Harbinger Show. I'm Jordan Harbinger. As always, here with my producer, |
| 1:19.4 | Jason DeFilippo, today we're talking with my friend Joey Coleman. This is a true Renaissance man |
| 1:24.6 | right here. He developed his narrative skills as a criminal defense attorney, so you know when I |
| 1:28.9 | call him. And he's also advised and counseled Fortune 500 companies as a business consultant. He's |
| 1:34.4 | a great speaker, great communicator, worked at the White House, worked with the Secret Service, |
| 1:39.2 | the CIA. We can do a little bit of that and we stay away from a little bit of that today. He's |
| 1:43.8 | also consulted for places like NASA, Whirlpool, the World Bank, Zappos, and today we're going to |
... |
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