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SaaS Interviews with CEOs, Startups, Founders

1221 JaneApp Raises $0 Dollars, Passes $4.7m in ARR Helping Patients Schedule Sessions

SaaS Interviews with CEOs, Startups, Founders

Nathan Latka

Ceo, Entrepreneurs, Founders, Software, Business, Entrepreneurship, Saas, Startups

4.6683 Ratings

🗓️ 27 November 2018

⏱️ 24 minutes

🧾️ Download transcript

Summary

Alison does not like writing 50 word bios - but does like talking about SaaS, Healthcare, Growth, Insurance Billing, Pricing, Churn, Customer Service, Sales and Human Behaviour. She is lucky to live a life that allows her to talk about all of these things every day as Co-Founder of Jane.

Transcript

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0:00.0

Fun character building Jane App out of her own need back in 2011.

0:03.9

So many years ago, launched her own venture and then said, why doesn't anyone have this?

0:09.7

Complained enough.

0:10.7

Convinced someone else with 30 grand to basically build this application for her.

0:14.3

Since then, they've scaled over 18,000 customers.

0:17.0

$4.7 million in ARR.

0:19.3

They've doubled year over year.

0:20.7

So doing about two, two and a half

0:22.0

million, about a year ago. Under 5% gross annual logo churns, so super healthy economics. When they

0:28.3

do pay to acquire customers, KAC is about 40 bucks. So two-month payback, really healthy with

0:32.8

their team of 36 in Canada and now expanding remote into the U.S. as well.

0:43.9

This is the top entrepreneurs podcast where founders share how they started their companies and got filthy rich or crash and burn. Each episode features revenue numbers, customer counts, and other

0:53.2

insider information that creates business

0:56.1

news headlines. We went from a couple of hundred thousand dollars to two point seven million.

1:01.3

They had no money when I started the company. It was $160 million, which is the size of any IPOs.

1:06.7

We're a bit strapped. We have like 22,000 customers.

1:15.4

With over 5 million downloads in a very short amount of time,

1:20.2

major outlets like Inc are calling us the fastest growing business show on iTunes.

1:24.1

I'm your host, Nathan Latka, and here's today's episode.

1:25.8

Hello, everyone.

1:28.2

My guest today is Allison Taylor.

1:33.8

She does like talking about SaaS healthcare growth insurance, billing, pricing, churn,

...

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