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SaaS Interviews with CEOs, Startups, Founders

1154 How we hit net churn of -5% in Loyalty Program space

SaaS Interviews with CEOs, Startups, Founders

Nathan Latka

Ceo, Entrepreneurs, Founders, Software, Business, Entrepreneurship, Saas, Startups

4.6683 Ratings

🗓️ 21 September 2018

⏱️ 19 minutes

🧾️ Download transcript

Summary

Successful serial entrepreneur and investor, advisor, mentor to several startups. Currently the CEO of Zinrelo, a loyalty rewards and referral marketing platform. Has over 25 years of experience in technology industry and holds 19 patents. Loves trekking, running and biking. Currently training for SF-LA, unsupported bike ride.

Transcript

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0:00.0

B. Boulder. He's building in Lulity Rewards Program at Zinrelo.

0:04.0

Launched it many years ago back in 2009. He now has 30 people spread between California and

0:10.0

India. They have reached 500 customers, which is a nice milestone, each paying somewhere

0:15.4

between 1,500 and 2 grand per month. They're south of a million bucks in revenue per month

0:20.5

right now. But

0:21.3

stretch goal this year, maybe they pass that by the end of the year. Regardless, I love that

0:25.7

they're doing this with very little cash raise. Just two million cash raised, growing 50% year

0:30.3

over year, net negative revenue term between negative 5 and negative 10%. They're getting paid,

0:34.9

their payback period is incredible. Under six months, spending up to 12 grand to acquire these customers that stay with them for 36 months or

0:40.8

about 72 grand in lifetime value.

0:44.0

This is the top entrepreneurs podcast where founders share how they started their companies

0:50.1

and got filthy rich or crash and burn.

0:55.4

Each episode features revenue numbers, customer counts, and other insider information that creates business news headlines.

1:04.7

We went from a couple hundred thousand dollars to two point seven million. I had no money when I started the company.

1:09.9

It was a hundred and sixty million dollars, which is the size of any IPOs.

1:13.3

We're a bit strapped.

1:14.3

We have like 22,000 customers.

1:18.2

With over 5 million downloads in a very short amount of time,

1:22.4

major outlets like Inc are calling us the fastest growing business show on iTunes.

1:27.4

I'm your host, Nathan Latka,

1:29.3

and here's today's episode. Hello, everybody. My guest today is Jay Rwatt. He's a successful

1:35.5

serial entrepreneur and investor, advisor, and mentor to several startups. He's currently the

...

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