1125: Kimberly Horton: How to Turn Client Frustrations Into Smart Business Moves

A Well-Designed Business® | Interior Design Business Podcast

LuAnn Nigara

Business, Design, Arts

4.8 • 786 Ratings

🗓️ 23 September 2025

⏱️ 93 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today with Kimberly Horton Welcome! Today we’re talking about how to turn client frustrations into actionable change. Kimberly shares the simple but powerful tool she uses — the Frustration Tracker — to capture issues in real time, identify patterns, and make smart adjustments to her processes. From tightening contracts to setting clearer boundaries, Kimberly shows how documenting frustrations can lead to stronger systems, better client experiences, and a more profitable business. Plus, she’s sharing her Frustration Tracker template so you can start using it in your own firm. Ah-Ha moments “If you're feeling that frustration, nine out of ten times, your client is feeling it too.” - Kimberly Horton “You’ve got to treat your process like a living document that evolves with every lesson you learn.” - Kimberly Horton “It’s not about complaining for the sake of complaining. It’s about learning from the complaint, analyzing it, and turning it into actionable change.” - LuAnn Nigara “We always say: work on your business, not just in it. And this is a living, breathing example of that.” - LuAnn Nigara Connect with Kimberly Horton Website Instagram Facebook Pinterest What’s new with LuAnn Nigara The Power Talk Friday Tour Watch the Docuseries! https://www.luannnigara.com/cob Get The Goodies!For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: AWDB 858: Veronica Solomon: Cultivating Self-Awareness as a Superpower AWDB 892: Sharon L. Sherman: Decoding Personality Types for Successful Client Outcomes AWDB 1050: Power Talk Friday: Amy Posner: How Interior Designers Can Be the Expert, Not the Order Taker

Transcript

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0:00.0	Do you want to reignite your creativity? Do you want to meet the industry's best and brightest? And do you want to get inspired all in one darn day? Well, then join me this September 30th, 2025 at ASID, New Jersey's Design Expo. It's happening at Bellworks in Edison, New Jersey. This is a stunning venue with soaring glass atriums. And yes, this is where
0:24.9	Apple TV severance was filmed. So it's pretty cool, isn't it? Now, you do not need to be a member of
0:31.4	ASID, New Jersey, to attend this expo. And I'll be there moderating panels with some of New Jersey's
0:37.3	top interior designers.
0:38.4	And guess what? The Window Works team that I'm always talking about those rock stars, they'll be
0:43.5	there too because they're exhibiting. So come meet me, meet the Window Works team, learn about
0:48.9	ASID, and meet all of the other exhibitors. Go to Luannigara.com forward slash insta and use the code green, all caps green, 2025 at checkout,
1:04.1	and you get 25% off as a podcast listener.
1:07.5	So that's Luannigara.com forward slash insta. Use the code green 2025 for 25% off.
1:15.9	I will see you September 30th, 2025 at Edison, New Jersey. Welcome to a well-designed business.
1:34.2	My name is Luann Nygaara, and I'm so glad you found this podcast.
1:38.1	Together with my husband Vince and our partner, Bill, we have grown our company Windowworks from the ground up.
1:43.8	So I know and I understand
1:45.9	the challenges you face in running your interior design business I also know that your talent
1:52.0	alone isn't enough to ensure your success so on this podcast we talk about strategies
1:58.4	and practical steps that help you grow your business.
2:01.6	But make no mistake about it, we have our share of fun here too, mixed in with those aha
2:06.6	moments that I love so much.
2:08.7	This isn't fluff.
2:09.8	Nobody has time for that.
2:11.4	Whether you are a new interior designer or a season designer, I am here to help you create
2:16.9	and to manage the kind of interior design
	...

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