#104 Understanding the Voice of the Customer

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9 • 113 Ratings

🗓️ 12 November 2020

⏱️ 9 minutes

🔗️ Recording | iTunes | RSS

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Summary

Learn the best ways to listen to your customers.

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Transcript

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0:00.0	This episode is brought to you by Oracle.
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0:11.0	Oracle Cloud Infrastructure, or OCI.
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0:26.0	Take a free test drive at oracle.com slash enhance.
0:31.0	Hi, this is Greg Keltstrom. Welcome to the Agile World Podcast,
0:35.0	where we discuss customer experience, employee experience,
0:39.0	and transformation in an Agile age.
0:41.0	The Agile World Podcast is brought to you by TechSystems,
0:45.0	an industry leader in full stack technology services,
0:48.0	talent services, and real world application.
0:51.0	For more information, go to techsystems.com.
0:54.0	To read more about the topics discussed on this show,
0:57.0	you can go to my website at theagile.world
1:00.0	and read my latest articles or get a copy of my latest book,
1:03.0	the Center of Experience, a blueprint for creating an experienced led organization,
1:08.0	now available on Amazon and other retailers.
1:11.0	This is Greg Keltstrom with the Agile World Podcast.
1:14.0	Today I'm going to talk about understanding the voice of the customer.
	...

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