Hi, this is Greg Keltstrom, welcome to the Agile World podcast, where we discuss customer

experience, employee experience, and transformation in an Agile age.

The Agile World podcast is brought to you by TechSystems, an industry leader in full-stack

technology services, talent services, and real-world application.

For more information, go to techsystems.com.

To read more about the topics discussed on this show, you can go to my website at theagile.world

and read my latest articles or get a copy of my latest book, the Center of Experience,

a blueprint for creating an experienced led organization, now available on Amazon and

other retailers.

Hi, I'm Greg Keltstrom, welcome to the Agile World podcast.

In this episode, we're going to talk about experience maturity and how different types

of organizations have different levels of experience maturity.

Having worked with a number of different types of companies over the years, I've come

to realize that not everyone is starting from the same point.

In order to have the best results, as with other related practices, we need to create a maturity

model to really understand what recommendations to make, how to best make the most relevant

recommendations.

This practice is common in areas like data science and others where, again, the same rules

apply where you don't want to suggest something where the organization simply isn't ready,

doesn't have the necessary people or platforms in place to really take advantage of it.

To do this, as part of creating the Center of Experience, we created what we're calling

the experience maturity model.

...