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SaaS Interviews with CEOs, Startups, Founders

1007 How Outbound.io Grew to $30k MRR Before Exiting to ZenDesk

SaaS Interviews with CEOs, Startups, Founders

Nathan Latka

Ceo, Entrepreneurs, Founders, Software, Business, Entrepreneurship, Saas, Startups

4.6683 Ratings

🗓️ 27 April 2018

⏱️ 26 minutes

🧾️ Download transcript

Summary

Josh is founder and director of go-to-market at Outbound, customer communication technology acquired by Zendesk in May 2017. Josh challenges businesses to rethink communication with customers by centering marketing, sales and service teams on the human relationships they can build using customer data.

Transcript

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0:00.0

This is the top entrepreneurs podcast where founders share how they started their companies and got

0:06.9

filthy rich or crash and burn. Each episode features revenue numbers, customer counts, and other

0:16.1

insider information that creates business news headlines. We went from a couple hundred thousand dollars to two point seven million.

0:23.6

I had no money when I started the company.

0:25.6

It was a hundred and sixty million dollars which is the size of any IPOs.

0:29.6

We're a bit strapped.

0:30.6

We have like 22,000 customers.

0:33.6

With over five million downloads in a very short amount of time,

0:38.6

major outlets like Inc are calling us the fastest growing business show on iTunes.

0:43.6

I'm your host, Nathan Latka, and here's today's episode.

0:48.5

Hello, everybody.

0:49.5

My guest today is Josh Weisberg.

0:51.9

He's the founder and director of Go toto-market at Outbound, a customer

0:55.4

communication technology acquired by Zendesk in May 2017. He challenges businesses to rethink

1:00.9

communication with customers by centering marketing, sales, and service teams on the human

1:05.6

relationships they can build using this customer data. Josh, are you ready to take us to the top?

1:10.8

Let's do this.

1:11.6

All right.

1:12.0

Tell us about Outbound.

1:13.2

We'll focus Outbound first, then acquisition,

1:15.3

and then more about strategy inside of Zendesk.

1:17.7

So when did you launch Outbound?

...

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