#059: Running Your Gym Like a Private School
Chasing Excellence
Ben Bergeron & Patrick Cummings
4.8 • 2.2K Ratings
🗓️ 11 February 2019
⏱️ 32 minutes
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Summary
We're talking about how CrossFit New England on-boards new members, the three things we believe can guarantee our members' success, & why gyms should be paying attention to their churn rate.
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Transcript
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| 0:00.0 | I can already tell you like the first thing that will probably do when someone comes in is pull up their attendance report |
| 0:05.6 | Because without the attendance report, it's really hard to tell the story of wise people are excelling or having struggles |
| 0:11.2 | Then from there the next we'll probably do is talk about nutrition |
| 0:14.4 | And if they're showing up and they're eating clean then from there |
| 0:18.6 | It's probably talk about mindset |
| 0:20.6 | It's really kind of like ties the whole thing in so it goes kind of in this |
| 0:25.4 | cyclical thing of E-Clean train hard live life in clean train and you want to do that on a weekly basis |
| 0:29.9 | But every 90 days we're in check |
| 0:32.5 | We are here because we know the outcomes in our lives are within our control |
| 0:37.0 | That taking absolute ownership of how we eat, sleep, train, think and connect with each other |
| 0:42.1 | Is how we'll optimize our health and happiness |
| 0:45.2 | That chasing excellence is how we grab hold of what is possible |
| 0:49.4 | Our mission is to live on the run |
| 0:52.1 | Always chasing never stop |
| 0:56.0 | Hello Ben Patrick. How are you today? |
| 0:58.1 | Doing great. Good. Today we are going to talk about |
| 1:03.0 | Sort of defining your customer's journey, right? Whatever, you know, and we can figure out what that means but |
| 1:10.7 | Today's episode is brought to us by a company called Functional Branding and we're going to hear more about |
| 1:15.8 | Ben later and I'm excited about that for reasons that will become obvious |
| 1:20.3 | But to start with this idea of sort of defining your customer's journey something happened maybe |
| 1:26.5 | Maybe like a year year and a half ago here where you really started to think about |
| 1:30.3 | How are we bringing people into the gym, right? Like |
... |
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