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The Brian Lehrer Show

Your Thoughts on Self Check-Out

The Brian Lehrer Show

WNYC

Arts, Lerer, Radio, York, Wnyc, News, Media, New, Npr, Nyc, Bryan, News Commentary, Politics, Daily News, Public

4.71.4K Ratings

🗓️ 10 December 2025

⏱️ 16 minutes

🧾️ Download transcript

Summary

Valerie Trapp, assistant editor at The Atlantic, discusses how grocery self-checkout lines are now often longer than the staffed ones, and listeners call in on when and why they have chosen the self-checkout option.

Transcript

Click on a timestamp to play from that location

0:00.0

Brian Lair on WNYC.

0:13.0

Recently I was at a CBS and I was checking out and I saw, oh, there's nobody in line for the regular cashier.

0:21.6

There's only a line at self-checkout.

0:24.4

So I thought, well, I'm going to go to the regular cashier.

0:27.2

And then I realized there was no regular cashier.

0:30.2

There was only one employee, and that person was helping the people at self-checkout when they needed help.

0:37.0

So now we're going to end today's show

0:39.0

with your calls on a strange phenomenon related to that that you may have witnessed at your own

0:45.4

local store or even be a part of. It's safe to say that most of us hate waiting in lines, right?

0:50.6

Unless we're waiting for something really great, concert tickets maybe,

0:54.9

it's natural that we would avoid a long snaking line where there's a shorter one available.

1:00.0

But recently, people have been defying this little slice of human nature.

1:05.3

Many people are reportedly anyway choosing to brave a longer self-checkout line at the store if it means avoiding the short human interaction we would have with the cashier.

1:17.2

At least that's according to Valerie Trapp from the Atlantic.

1:20.8

She says this willingness to wait longer for self-checkout hints at how people make plenty of imperfect decisions every day,

1:28.2

but it could also point to a change in the way that Americans interact with one another.

1:33.4

Many of us, she writes, would rather not interact at all.

1:37.4

So, listeners, does this sound like you?

1:39.9

Do you choose self-checkout, even if it means a longer wait time and a line?

1:43.6

Is this a conscious choice or something you find yourself doing on autopilot by now?

1:49.4

Call and tell us your stories, true confessions or however you want to frame it.

1:53.8

212-433, WNYC, 212, 433, 9692.

...

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