Welcome to Darren Daly on demand, your most trusted resource to help you become better every day.

Here's your success mentor, Darren Hardy.

In following up on the mentor session we had yesterday and the 99% divide between talking and listening,

I want to expand on that this morning by sharing insights gained from an interview with

esteemed United States Army General Stanley McChrystal.

Now, McChrystal explained that modern leadership is no longer command and control,

but about cultivating and coordinating the capabilities of others.

He explained it used to be the leader who had all the

information, had all the experience, and had all the insight. When the leader came around and

visited your post, they would be considered exalted and all-knowing. Now change is happening so fast.

The leader is now the least informed person in each barrack he or she visits.

This is true in your office as well.

Your people on the front lines are receiving and exposed to more inputs of responses and reactions from clients, customers, and members than ever before.

Each person's department is being affected by advancing technology and media influence differently and in different ways. Add to that,

Stanley McChrystal was 46 years old on 9-11. He related how he visited a Ranger platoon in Afghanistan.

He asked one young Ranger, where were you on 9-11? The Ranger responded, sir, I was in the sixth grade. In his TED Talk, McChrystal said,

this produced what he called an inversion of expertise because there had been so many changes

at the lower levels in technology and tactics. Suddenly, the things that he grew up doing

weren't how things were done anymore. So how does a leader stay credible

and legitimate when they haven't done what you are leading your people to do? This is a brand

new leadership challenge, especially for veteran leaders. McChrystal said it forced him to become

a lot more transparent, a lot more willing to listen, a lot more

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