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The Story of a Brand

Yotpo - Strengthening the Bond Between Brand & Customer

The Story of a Brand

Ramon Vela

Business, Entrepreneurship

5145 Ratings

🗓️ 14 December 2021

⏱️ 30 minutes

🧾️ Download transcript

Summary

**This episode is brought to you by MuteSix, Ordergroove, Repeat, and CartText**

 

“Helping brands bring customers back to purchase again and again” that's the Yotpo goal. In part 1, we have Rosa Hu, Vice-President of Product Marketing for Yotpo, an e-commerce marketing platform.

Rosa comes from a first-generation immigrant family. She grew up inspired by her father doing different jobs and running his own business. She graduated from Wellesley College and then got into tech and start-ups. She started pursuing her passion in marketing tech and worked with multiple large e-commerce platforms. Rosa worked at SAP for six years before Yotpo.

To Rosa, it's all about “the people around you.” She says that Yotpo helps strengthen relationships between brands and consumers through engagement, community advocacy, and retention. Their values of diversity and inclusion align with her and with their customers.

She discusses:

* Gratefulness
* Company Overview
* Her background
* Work experience
* Career advice
* Being raised by immigrant parents

Join Ramon Vela and Rosa Hu as they break down the inside story on The Story of a Brand.

For more on Yotpo, visit: https://www.yotpo.com/ 

Subscribe and Listen to the podcast on all major apps. Simply search for “The Story of a Brand.” Click here to listen on Apple Podcast or Spotify.

*

OUR SHOW IS MADE POSSIBLE WITH THE SUPPORT OF MUTESIX.

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For your free digital marketing consultation, visit: https://mutesix.com/storyofabrand  

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Transcript

Click on a timestamp to play from that location

0:00.0

Recorded at MuteSix Studios.

0:07.7

This is not your average entrepreneur or e-commerce podcast.

0:11.6

And he's not your average host.

0:14.0

This is the story of a brand with your host, Ramon Vela.

0:29.6

YAPO is very intentional with every commitment they make to diversity and inclusion, you know, both within the company and within the e-commerce space at large.

0:34.6

So we have, you know, internal DEI task force set up that's focused on diversifying

0:41.4

our talent pools and creating a culture that celebrates all those differences and enables all

0:48.1

employees to thrive. I would say that, you know, this type of initiative has to be intentional.

0:55.0

You can't just leave it, right?

0:57.0

It doesn't happen by chance.

1:00.0

It doesn't happen naturally even, let's say.

1:04.0

I think this has to be a very intentional effort on the company.

1:09.0

And what YAPA does really well is they share that intention.

1:13.4

They share that effort. They update us on every all hands as to what our DEI, you know,

1:20.8

task force is up to, what diversity looks like within the company, what our goals are for next year.

1:28.1

So they're very, very, very open about that, which I really appreciate.

1:32.6

And, you know, in terms of the e-commerce space at large, like you mentioned,

1:37.1

in about 2018, YAPO launched amazing women in e-commerce to recognize visionary women in the e-commerce industry.

1:46.0

And this program has really, really bloomed.

1:50.0

It now has, we have events dedicated to it.

1:53.0

We have an active Slack community.

1:55.0

We have annual nominations for honorees.

...

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