It's February 2007 and at the Xbox Support Center in Austin, Texas, a worker sits in her cubicle,

headset on, and takes another call.

Thank you for calling Xbox customer support.

How can I help you?

Yeah, it's my Xbox 360. It broke again.

You guys sent it back to me just two days ago.

I bring my buddies over, we're going to play crackdown, but now I got the friggin red ring of death again.

You have three red lights around the power button yeah? Yeah three red lights flashing at me.

This is the second time, the second freaking time. I waited three weeks

for you guys to fix it and send it back. I'm very sorry you're having that problem today, sir.

It must be frustrating frustrating

frustrating yeah it is I mean what the heck is going on at microsoft my Xbox breaks you guys

fix it it breaks again right away.

Unfortunately this isn't a problem I can fix on the phone but if your Xbox is still

under warranty you can ship it back to us for repair. I can't believe this.

Well, let's try and make that happen for you as quickly as we can.

How long is it going to take to repair?

Well, at the moment, sir, the estimated weight time for repairs is five weeks.

And as the weight suggests, he's far from the only person needing their console fixed.

A tsunami of calls about malfunctioning Xbox 360s is hitting the call centers.

Microsoft spent 18 months ducking the problem, but with more than 10 million Xbox 360s in homes, the problems spiraling out of control.

Angry customers are now Legion and they've encircled Microsoft.

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