WorkLife: The secrets of a great apology
ReThinking
TED
4.7 • 626 Ratings
🗓️ 27 May 2025
⏱️ 40 minutes
🧾️ Download transcript
Summary
When you mess up, a sincere apology can make all the difference. But making things right takes more than a simple “I’m sorry.” In this episode, Adam takes us from the pre-kindergarten classroom to Formula One’s race track to investigate what it takes to make amends, right wrongs, and repair relationships.
Guests: pre-K teacher Kath Konecky; management professor Beth Polin; Formula One executive Mark Gallagher.
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Host: Adam Grant (Instagram: @adamgrant | LinkedIn: @adammgrant | Website: adamgrant.net/)
Guest:
Kath Konecky (Website: ps321.org/our-school/staff/)
Beth Polin (Website: eku.edu/personnel/dr-beth-polin/)
Mark Gallagher (Website: mark-gallagher.com/)
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ReThinking is produced by Cosmic Standard. Our Senior Producer is Jessica Glazer, our Engineer is Aja Simpson, our Technical Director is Jacob Winik, and our Executive Producer is Eliza Smith.
For the full text transcript, visit ted.com/podcasts/rethinking-with-adam-grant-transcripts
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Transcript
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| 0:00.0 | Debbie was in a bit of a pickle. |
| 0:03.0 | A Crisp and Gurkin sandwiches just weren't selling. |
| 0:07.0 | Until she had the good idea to use Canva to design her logo, |
| 0:11.0 | menus and social posts. |
| 0:14.0 | They looked good. |
| 0:17.0 | Really, really good. |
| 0:19.0 | Turns out Crisp and Gurkin sandwiches are right up everyone's street. |
| 0:23.8 | Even if that street now smells of pickles. |
| 0:26.9 | Thanks, Canber. |
| 0:30.1 | Gina's a muncher. |
| 0:32.4 | Jackson Nibbler. |
| 0:34.8 | Lucy likes to linger. |
| 0:39.7 | But not for too long And Harry |
| 0:40.8 | Thank you Harry |
| 0:43.1 | Macardo is the crunchy biscuit stick |
| 0:45.5 | dipped in smooth milk chocolate |
| 0:47.3 | And makes other biscuits look so |
| 0:48.8 | Ordinary |
| 0:49.7 | Macado is deliciously Moorish |
| 0:52.3 | However you enjoy it |
| 0:53.5 | Make every day more Macardo. |
| 0:56.5 | Grab a pack in your local store today. |
... |
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