Hi, it's Bob Safian. You've been hearing me as the host of rapid response in this feed for a few years now,

with short newsy interviews alongside the deeper dives of Masters of Scale. Well, I'm excited to share that rapid response is expanding into its own feed.

We'll be putting out shows twice a week, focusing on the urgent issues that business leaders are dealing with in real time.

So search for rapid response in your podcast player

and subscribe to make sure you get all our episodes.

I'll see you on the other side.

When you're working with teams of volunteers,

there is no possibility of command and control.

You can't tell people what to do because they will just say,

screw you, I'm a volunteer.

And so you have to have an approach that says, look, here's our values. And frankly, in some

cases you have to say, and if you don't agree with these values, then maybe this isn't the right

place for you.

That's Jimmy Wales, founder of Wikipedia.

Famously, Wikipedia is open to anyone to edit,

but that doesn't mean everyone is suited to the task. If you're unwilling... to

anyone to edit but that doesn't mean everyone is suited to the task.

If you're unwilling or unable to adhere to Wikipedia's core values of openness and neutrality,

well, you'll be very nicely but firmly shown the door. But contributors who can get on board with these

values will find themselves part of a driven team. And a complex editorial process governed by the rules that uphold the core values.

For novice contributors, it's a frustrating journey to learn the ropes.

You can almost imagine it as a number in a Broadway show, the pivotal song in which a disheartened

...